If you see an error message when trying to add a new staff member, it could be due to several different reasons. These potential errors are listed below, in addition to information about how to resolve them.
Your staff limit has been reached
If you see the error displayed below, this means that you have reached the maximum number of staff members allowed for your FrenalyticsEDU plan.
The FrenalyticsEDU plan you or your organization is subscribed to determines the number of staff profiles you can create. For example, if you have a Frenalytics Free account, only one staff member can be added.
To find out what FrenalyticsEDU plan you’re on, visit this help center article.
If you’ve reached your staff member limit, you’ll need to upgrade your plan to add more members. Contact your administrator or visit our pricing page to explore options for expanding your team.
Visit our pricing page to learn more about our EDU Essentials and EDU Extras plans, which allow additional student profiles to be created.
If you’re in a school subscribed to EDU Enterprise, reach out to Frenalytics Support to request a free limit increase.
The person who is trying to add a staff member doesn't have the required permissions
Administrators determine which permissions staff members have access to, and one permission is the ability to create and approve staff accounts. Visit this article to learn more about permissions and how to resolve this issue.
Your school or district uses rostering
If your school or district uses rostering, new staff accounts can not be created directly in Frenalytics. Instead, new staff accounts must be created through rostering.
Error in create new staff form
When adding a new staff member by creating a new staff profile, users fill out information about the staff, including their First Name, Last Name, and Email. Ensure that the correct information was entered and that all required fields were filled out.
Error in importing a spreadsheet
The other method to add a new staff member is by importing a list of staff members from a spreadsheet. Ensure that the spreadsheet you imported is in a .csv format, and that the additional requirements listed in the picture below are met.
Still having trouble? Don’t hesitate to contact our support team for assistance.