If you haven't received the confirmation email, follow these steps:
Make sure your email address is correct. If there are no errors, try sending the confirmation request again — there may have been an issue with your mailbox the first time.
Make sure your mailbox isn't full. Most email services have a storage limit. Once you free up some space, new emails should be delivered as usual.
Check your email security and filtering settings. Emails from the site may be blocked automatically or moved to other folders.
Check the “Spam” and “Promotions” folders in your mailbox. If the email isn't there, contact the site's support team to find out why.
If you don't receive the confirmation email within 5 minutes, try using a different email address or try again later.
If you aren't receiving SMS messages to link your phone number on the site
The SMS message may be delayed by up to 5 minutes. Please wait a few minutes before requesting the code again.
If you still haven't received the SMS, follow these steps:
Check that your phone number is entered correctly.
Make sure your phone is switched on, has network coverage, and can receive SMS messages. Restart your device if necessary.
Check whether incoming SMS filtering (anti-spam) is enabled on your device or by your mobile carrier.
If you're using a VPN, turn it off and try requesting the code again.
Make sure you're using a regular mobile number. SMS messages with confirmation codes cannot be delivered to virtual (temporary) numbers.
If the issue persists after you've followed all the recommendations, contact the site's support team to find out why.
💡 Tip
If you have any questions or need more information, please don't hesitate to contact our support team.
We're always happy to help!