Our Mission
At Friends in Flats, our mission is to make housing in Vienna accessible, simple, and stress-free — especially for people coming from abroad.
We believe renting should be quick, transparent, and fair for both tenants and landlords.
We help you find your new home fast, with:
Digital contracts within 24–48 hours
Compatible prices for every budget — from basic rooms to full apartments
A wide variety of accommodation types: shared flats, single apartments, and even premium homes
An English-friendly platform and a growing Help Center explaining common questions clearly
We aim to make renting in Vienna easy, reliable, and supported — without unnecessary bureaucracy.
✅ What We Do
Friends in Flats:
Verifies listings and landlord details
Prepares and manages digital rental contracts
Provides Meldezettel / registration documentation
Coordinates move-in and move-out communication between tenant and landlord
Offers support during business hours (Mon–Fri, 9:00–17:00 CET)
Cooperates with professional cleaning teams for standard move-out cleanings (with landlord authorization)
Mediates and assists when communication breaks down
We always do our best to help solve issues and keep everyone informed and supported throughout the process.
🚫 What We’re Not Responsible For
Friends in Flats is not a property manager or hotel service.
That means we do not:
Physically store or hand over apartment keys
Enter properties without landlord authorization
Guarantee or supply equipment or items not listed
Handle repairs or maintenance
Offer 24/7 or weekend support
We can coordinate with the landlord or cleaning team when possible — but landlord approval is always required for any additional services outside normal move-out cleaning.
Why We Sometimes Can’t Act Immediately
Each property belongs to a private landlord who remains legally responsible for its condition, keys, and equipment.
This means:
We cannot make property decisions on our own
Some actions require the landlord’s written confirmation
We sometimes need to wait for their reply before we can proceed
We understand this can cause delays — please know that we always follow up and push for quick resolutions where possible.
🧼 Cleaning and Maintenance
Friends in Flats cooperates with professional cleaning partners.
We handle:
Move-out cleanings between tenants
Standard cleaning coordination, if approved by the landlord
For any cleaning or maintenance requests during your stay, please contact us first — we’ll reach out to the landlord for authorization.
Without landlord approval, we cannot send the cleaning team or cover related costs.
🧠 Setting Realistic Expectations
Friends in Flats offers medium-term rentals, not hotel accommodation.
That means:
Apartments are equipped according to their individual listings
If it’s not listed, it’s not guaranteed to be provided
Every room and apartment is unique — furniture and equipment vary
Smaller items (like towels, bedsheets, cleaning products, or kitchen appliances (coffee makers, toasters etc.) are usually not included
Premium rooms may include more amenities — reflected in their price
Before booking or contacting support, please check your listing carefully to see what is included.
If something extra is available when you move in — that’s a bonus, but not a right or guarantee.
💬 Before Contacting Support
Please first:
Review your apartment listing
Check your contract and landlord contact
Reach out to the landlord for property-specific issues
If you still need help (for example, the landlord is unreachable), contact us - we’ll coordinate and help find a solution.