What you can expect:
Welcome to frntlne! We’re here to make training quick, simple, and effective for you and your team. Once you're set up, you'll receive all the tools and support you need to roll out each campaign smoothly to your Team Members.
Launch Pack
The launch pack includes:
Branded sign-up one-pager with QR code: display this in staff areas or include it in your team’s digital comms. It gives Team Members immediate access to the course, making it as easy as possible to get started. Full details of the campaign, including the reward and course content can be found on this one-pager.
Teaser videos: use these short videos to introduce the course, highlight its value, and build anticipation among Team Members. They’re perfect for sharing in staff briefings or group chats.
Weekly comms templates (email, SMS, WhatsApp): ready-to-use messages designed to maintain momentum throughout the campaign. These help keep the course top of mind and drive steady completions with minimal effort on your end.
Team Communication Support: You’ll also receive a template team outreach letter that explains what frntlne is, how it works, and what your Team Members need to do. This letter includes clear instructions on how to sign up, download the app, access the training and how to receive rewards. It’s designed to make introducing frntlne to your team as easy and effective as possible.
💡Note: if you use a different channel to communicate with staff or want to add anything, just let us know - we can tailor the launch pack to fit your brand, style and communication platform.
Management Dashboard
The Network Manager Dashboard gives you real-time visibility into campaign progress, helping you stay on top of campaign performance, completions, and insights.
To access your dashboard, log into your frntlne account via desktop https://app.frntlne.com/ and click the stacked bar chart symbol in the side panel.
For a full guide on your Dashboard click the button below:
Reporting
Mid-Campaign Report
Shared halfway through the campaign, this report includes early data and insights to help you stay on track.
It covers:
Course, Refresher 1 and Refresher 2 completions to date
Pre- vs. mid-campaign changes in confidence and product knowledge
Shifts in confidence, knowledge, recommendation and NPS to date
Sales perception shifts to date
Initial feedback and trends from Team Members
End-of-Campaign Report
Delivered after the campaign wraps up, this final report gives you a complete view of impact and outcomes. It includes the same data points as the mid-campaign report, but reflects the end of campaign data :
Final course, Refresher 1 and Refresher 2 completions
Pre- vs. post-campaign changes in confidence and product knowledge
Post-campaign uplift in confidence, knowledge, recommendation and NPS
Sales perception shifts
Direct feedback and trends from Team Members
Referral Guide
Team Members can refer their colleagues to frntlne by sharing their personal referral link, which they can find in their frntlne profile.
When a referred colleague signs up using a referral link, the original Team Member will earn a referral reward of $5 and they can refer up to 10 colleagues. This is a simple way to spread the word and reward Team Members for encouraging their peers to get involved.
Ongoing Support
Your frntlne contact is here to support you every step of the way. Whether you have questions, want to tailor comms for your team or need help troubleshooting. We’re happy to support to match your goals and how your teams work best.
Need help or have questions? Check out our Help Center or reach out to us via the chat!