Skip to main content
How to verify a team member βœ…

via the Retail Manager section in the app πŸ‘₯

Kyle Mantesso avatar
Written by Kyle Mantesso
Updated over 10 months ago

If you're a retail manager you can verify and disable team members via the 'Retail Manager Section' πŸ‘₯

Step 1: Log on to app.frntlne.com and go to the Retail Manager section πŸ‘₯

For an optimal view of the dashboard, we recommend logging in on a desktop computer for a full-screen experience. πŸ–₯

PS: Here you can also

Can't see the Retail Manager section? πŸ‘€

Make sure your role is set to 'Retail Manager' under the employment details in your profile settings. Here is how you can check your profile details.

Note: Verification and getting access to the Retail Manager section can take up to 24 hours from sign-up and profile changes. βœ…

Step 2: Verify new team members βœ…

Review the list of unverified team members.

Unverified team members are users who have signed up to app.frntlne.com and have indicated they work at your location.

⚠️ These users will be able to take courses but won't be able to get paid for it - until you verify them.

  • Click 'Verify team member' to confirm that user works at your location and to add their progress to your summary

  • Click 'Disable team member' if

    • user isn't part of your team

    • user is no longer part of the team

Disabled team members will still be able to access their account and

  • will no longer be associated with your location and will disappear from the summary

  • will be able to complete outstanding course but won't be able to get paid for it.

  • will no longer receive new courses.

  • can access previously completed courses if they wish to freshen up their knowledge.

Need to add a team member? ✍️ Get them to sign up via app.frntlne.com.

Once they have signed up, their name will appear in the summary.

Need help or have questions? Check out our Help Center or reach out to us via the chat!

Did this answer your question?