From the landing page, click the settings cog
Click choose files and navigate to the file you want to upload
n.b. files must be in pdf format
click upload
Once your file has finished uploading, a completed status will be displayed.
The data contained in this Knowledge article will now be used when answering questions on your calls.
How to upload items to your knowledge base
This article will give you step by step instructions on how to upload knowledge base articles to the product.
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Written by Howard kingston
Updated over 4 months ago