To use Question Detection
Question detection will pick up on all questions asked during a call and will display these in the Questions panel
Click the star icon
You will be navigated to the AI tab, where an AI generated answer will be displayed, using information that has been uploaded to your knowledge base.
To navigate back to the script tab click call
Your question and answer will now be displayed in the Questions area
Question Detection will pick up on questions that are asked by all participants.
You can change the items that are displayed by amending the selected filter
Using the Transcript tab for AI help
The transcript tab will display a transcription of the entire call.
To navigate to the Transcript tab, click Transcript from the call tab
A transcription of the call will be displayed.
The star icon can be clicked to get AI help
You will be navigated to the AI tab where your question answer will appear
Using the AI tab for AI help
Questions can be typed directly in to the AI tab to pull an answer from the knowledge articles that have been uploaded.
Type the question in to the free text box in the AI tab and click Ask
The answer will be displayed in the AI tab
