Having trouble accessing your FunCation Academy account or Virtual Campus? Here are common solutions to get you back into the FA Flexiverse quickly.
Common Login Problems & Solutions
Can't Remember Login Credentials
Check your welcome email for original login information
Look for "FunCation Academy" emails in your inbox and spam folder
Try variations of your email address if you have multiple accounts
Password Not Working
Check caps lock and typing accuracy
Try copying and pasting your password from the welcome email
Clear browser cache and try again
Try a different browser (Chrome, Firefox, Safari, Edge)
Virtual Campus Access Issues
Use the correct link from your welcome email or from our website
Check system requirements: laptop/computer, headset, microphone, 20+ Mbps upload speed
Clear browser cache and cookies
Disable browser extensions that might interfere
Try incognito/private browsing mode
iPhones sometimes have compatibility issues
Account Not Set Up Yet
Wait 24 business hours after enrollment for account setup
Check business hours: Monday-Thursday 10 AM-4 PM EST, Friday 9 AM-1 PM EST
Look for the setup completion email before trying to log in
Browser-Specific Solutions
Chrome
Clear cache: Settings > Privacy > Clear browsing data
Disable extensions temporarily
Try incognito mode
Safari
Clear cache: Safari > Clear History
Check privacy settings
Try private browsing
Firefox
Clear cache: Options > Privacy > Clear Data
Disable add-ons temporarily
Try private browsing
Getting Immediate Help
During Virtual Campus Hours (Monday-Thursday, 11 AM-3:30 PM EST):
Visit the Virtual Campus Welcome Center
Ask for technical support assistance
Outside Campus Hours:
Complete the Contact Request Form
Submit a support ticket with specific error details
What to Include When Requesting Help
Specific error messages you're seeing
Browser type and version you're using
Device type (Windows, Mac, Chromebook, etc.)
Steps you've already tried
Time and date when the issue occurred
Pro Tips
Bookmark your login pages for easy access
Save login credentials in a secure location
Test access during Virtual Campus hours for immediate help
Keep browsers updated for best performance
Have a backup browser ready if one doesn't work
Most login issues can be resolved quickly with these simple troubleshooting steps!