Here are a few steps you can do to troubleshoot:
Check Your Preferences: Make sure your label settings in the Fyxer dashboard match your expectations. For example, if a category like "FYI" is turned off, those emails won't automatically file into the folder.
Sync Issues: Try reconnecting your email account in the Fyxer dashboard under the Integrations tab. This can refresh the sync between Fyxer and your email.
Conflicting Labels: If you have existing filters or rules in Gmail or Outlook that conflict with Fyxer’s system, those may override or interfere with Fyxer’s categorisation. Ensure Fyxer’s labels are prioritised.
Manual Sorting: For immediate organisation, manually relabel emails into the correct labels. Once you’ve relabelled e.g. “FYI” to “To Respond”, Fyxer AI will automatically draft a response for “To Respond” labelled emails.
Please do share patterns of miscategorisation with our support team so we can refine the AI for future updates.