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FAQs
A simple guide to common questions about using FyxerAI
How do I connect Fyxer AI to my Outlook account?
Understanding how Fyxer AI categorizes your emails
The difference between folders and categories in Outlook
Does Fyxer AI work differently for Office 365 vs. on-premise Exchange?
Which Outlook versions does Fyxer AI support?
Why are my folders empty? Why aren’t my emails being moved into folders?
Why are my emails not grouping into conversations in Outlook?
How do I manually change a category?
Where to find your AI-generated drafts in Outlook
Why is Fyxer creating duplicate drafts for emails?
Why do "Awaiting Reply" and "Actioned" emails stay in Sent?
Why is my signature image not showing up properly in Outlook emails?
If I already have an email label system, how does Fyxer AI work with it? Can I set up custom email rules?
Why aren't my labels syncing properly? How can I fix miscategorised emails?
How can I disable or customise Fyxer labels?
How do I keep emails in my inbox after responding?
How do I stop Fyxer AI from overriding my custom filters?
Why do archived emails reappear in my inbox?
Can Fyxer AI help me clean up my email inbox or mass delete emails?
How does Fyxer categorise emails, and how can I retrain it if needed?
Why aren’t my emails being sorted or categorised correctly?
Why are my folders empty?
Why are the colours of my categories appearing to be grey within my Email inbox?
How do I keep meeting recordings private?
How do I stop Fyxer from automatically emailing external guests or joining meetings?
How do I remove Meeting Notetaker?
Is there a way to rename or change the image of Fyxer AI Notetaker to something else within our meetings?
How does Fyxer join my Google meetings, and does it show up as an attendee?
How do I find my meeting recordings?
How can I customize my Notetaker?
Can I manually add Meeting Notetaker into a live meeting?
My Meeting Notetaker was scheduled to join a meeting, but I can't find the meeting recording now – What should I do?
If a meeting runs over time will the bot leave?
If the host whose bot is on the call leaves the meeting will the bot leave?
Is there a time limit for the Meeting notetaker to be on a call?
What does Fyxer AI cost? What is the difference between Standard, Pro and Enterprise plans?
I’ve just renewed my subscription, but the categories aren't showing up in my Gmail inbox?
How do I switch from a monthly to an annual subscription plan?
Where can I find a copy of my invoice?
Do you offer start-up pricing?
Do you offer discounts for non-profits?
Do you support languages other than English? Can you switch between different languages?
How many inboxes can I set up?
Why am I getting an error code when trying to upgrade or purchase a plan?