Duplicate drafts or missing drafts may happen due to:
Conversation view turned off in Outlook: Drafts may appear as separate items rather than attached to the email chain.
Multiple categorisation changes: Switching categories like "FYI" to "To Respond" mid-conversation may not always trigger a draft.
To fix:
Ensure conversation view is enabled in your email client.
Reassign categories sparingly to avoid confusion.
If drafts still fail to appear or duplicate, please contact support for assistance.