When you connect your Gmail or Outlook account to Fyxer AI for the first time, the system may take a moment to categorize your inbox. But if you’re seeing an error message during setup, don’t worry - these issues are fairly common and usually come from Google or Microsoft (not Fyxer).
Here’s how to understand and fix them quickly.
Common Error Messages and What They Mean
Error message | What it means |
400 / 500 Error | Microsoft-specific issue. Nothing Fyxer can fix directly. |
Rate Limit | Too much activity in Outlook - Fyxer AI is blocked temporarily. |
Error Connecting to Google | This error will detail a reason in the message, often caused by duplicate email addresses in your organization. |
"Sorry, we're having trouble signing you in" | Likely a domain mismatch - trying to join an organization with the wrong email. |
Extra Troubleshooting Tips
Disable browser extensions or plugins → They can block connections
Wait an hour and retry (helpful for rate limits or Microsoft errors)
Revoke and re-approve Fyxer’s access in Google/Microsoft account settings
Check your login email → You may be using an address already linked to another Fyxer organization
Try incognito/private browsing → Avoids cache or extension conflicts
Verify domains → Ensure your login matches your Fyxer subscription settings
When Your Password Is Correct But It Still Fails
Try incognito/private mode to bypass cache
Confirm your credentials are the correct ones for the provider
If domain mismatch persists, revisit your permissions in Google/Microsoft
Make sure your email matches what’s linked in your Fyxer account