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Why are my folders empty?

Alexa avatar
Written by Alexa
Updated today

If your Outlook folders look empty, don’t worry - it’s usually due to your Fyxer AI categorization settings.

You can control how emails behave after being categorized by going to:

Fyxer AI Dashboard > Preferences > Email Categorization

Here’s how it works:

  • Category Checked: Emails in this category will skip your main inbox and move directly into the matching folder (e.g. “To Respond”).

  • Category Unchecked: Emails will stay in your inbox, but the category label will still be applied.

So if your folders are empty, it likely means those categories are unchecked - meaning emails aren’t being moved out of your inbox.

Any changes you make will only apply to emails moving forward - past emails won’t be updated retroactively.

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