If you’ve noticed emails not moving into the correct Gmail labels, here are some things to check:
Label settings in your Fyxer AI Dashboard - If the category is toggled on for "Show in inbox," the email will not be moved into its folder, only labeled, and will remain in your main inbox.
Multiple labels - Gmail allows multiple labels, but Fyxer AI applies only one label per email for clarity.
Disconnection or permissions issue - In your Fyxer AI Dashboard head to Integrations and double-check your Gmail is connected and authorized.
💡 Tip: Try toggling the category OFF in your Fyxer AI Dashboard if you'd prefer emails to skip the inbox and land only in the label.
To change how emails appear in your Gmail inbox:
Log in to your Fyxer AI Dashboard
Click the Settings tab > Preferences > Email categorization turned on
Tick boxes for categories you want to see in your inbox.
Untick boxes for categories you want filed directly into their label (and skip the inbox).
Remember to Update at the bottom of the page to save changes.
Frequently Asked Questions