Billing issues can happen, especially when teams grow or settings aren’t fully configured. Here’s how to fix common problems and prevent future surprises.
Common Billing Scenarios (and How to Fix Them)
1. Duplicate Charges
You might see multiple charges if extra seats were added during sign-up or if users with the same domain were auto-added to your organization.
How to resolve it:
Check how many active users are listed in your Fyxer AI Dashboard > Team
If it looks off, contact support@fyxer.com with the billing date and seat count
We’ll adjust your account and issue a refund if needed
To prevent this:
Go to Dashboard > Settings > Organization
Toggle OFF “Automatically add users for this domain”
This stops new users from joining (and triggering charges) without approval.
2. Pro-Rated Charges After Upgrades
Upgrading plans mid-cycle (e.g. from Standard to Pro) may result in a higher first invoice. This is normal and includes:
A catch-up charge for the remaining time on your current cycle
The full charge for the upcoming period
No action needed unless the total seems incorrect. Contact Support if you’re unsure.
3. Unexpected Increases on Annual Plans
Annual bills can rise if:
More users joined mid-year
Seats were active temporarily without your knowledge
How to check:
Go to Dashboard > Billing and review past invoices under Manage Subscription
Head to Team to see who’s currently included in your subscription
How to Manage Your Subscription Effectively
Adjust Organization Settings
To avoid being grouped into another org (and charged without realizing), make sure you’ve:
Set up your own organization (Dashboard > Organization)
Turned OFF domain-based auto-add
Transferred ownership if your team structure changes
Check Your Plan Regularly
Go to Dashboard > Billing
Review your current plan, seat count, and renewal date
If you should be on a free plan but are being charged, contact Support to switch
What to Do If You’re Charged Incorrectly
Contact Support with a short description of the issue
Include the invoice or billing date
Ask for a correction and, if relevant, a refund
Refunds go back to your original payment method (processing time may vary depending on your bank or provider)