Overview
We make canceling a line (or all of your lines) with Gabb easy. You can cancel a line from within your Gabb account, or by contacting us via phone.
After you cancel a line we'll assess any prorated credits or Early Termination Fees. We'll send you a final bill with all your final credits & charges.
When you cancel a line, the line is immediately deactivated and the phone number is lost. We'll also send you an email confirming that your line has been canceled.
Cancel a line on your Gabb account ❌
You have two options for canceling a line on your Gabb account: cancel online, or cancel with a representative.
Cancel online 💻
Cancel online 💻
Cancel online: You can cancel your Gabb account online directly from your Gabb account, without the help of Gabb Support.
Follow these steps to cancel your account online:
Log in to your Gabb account.
Tap View Details next to the line you want to cancel.
Tap Cancel Line in the Device Information section.
If your device is eligible for return, you’ll be directed to fill out a return form during the cancelation process.
Follow the prompts to cancel your line. You will receive a confirmation screen when the line is canceled & we’ll send you an email with all of the cancelation details.
After you cancel your line, you may receive a prorated credit for the time you have remaining for the month. If you receive a prorated credit it can take up to 15 business days to receive.
You may also receive an Early Termination Fee (ETF), depending on your contract status.
Contact our Support team with questions on your cancelation status.
For full details on return eligibility and timelines, view our Return Policy.
Cancel with a representative 💬
Cancel with a representative 💬
Cancel with a representative: We have agents standing by ready to help you with your cancelation. Contact us if you’d like an agent to help you with the cancelation process. Agents are available via chat or phone Monday-Friday from 7 a.m.-6:30 p.m. MT, Saturday from 7 a.m.-3 p.m. MT.
After you cancel your line, you may receive a prorated credit for the time you have remaining for the month. If you receive a prorated credit it can take up to 15 business days to receive.
You may also receive an Early Termination Fee (ETF), depending on your contract status.
Contact our Support team with questions on your cancelation status.
For full details on return eligibility and timelines, view our Return Policy.
When you contact Gabb Support, we'll ask for your four-digit security PIN.
What happens after I cancel a line?
Final invoice & prorated billing: After cancelation, your final invoice will be issued on your usual monthly billing date. Final bills are prorated based on the remaining days in your billing cycle. You may receive an Early Termination Fee (ETF), depending on your contract status.
Billing: Once your line is disconnected, you'll no longer be billed for that line. Outstanding charges & credits will be settled during on your final bill. If the cancelation occurs after your current invoice has been generated, the full amount will still be charged, but you'll receive a prorated credit for the days you didn't use.
Refund timelines: Refunds are automatically processed back to the card on file. It can take up to 15 business days to receive your refund.
If your final bill has an amount due, we'll charge your card on file within 15 business days.
Line cancelation:
If you still have active lines with Gabb, your final charges & credits will be on your next bill. You will no longer be billed for this line.
If you don't have any active lines with Gabb, your account will be closed after your final bill is credited or charged.
Common billing scenarios
Canceling before your billing cycle ends: If you cancel your line before your billing cycle ends, you will receive a prorated credit for the remaining days in your billing cycle. This credit will be on your next invoice.
Canceling after an invoice is generated: If you cancel your line after your invoice has been generated, you'll still have to pay that invoice. Then, on the invoice after that, you'll see your prorated credit.
Early Termination Fees (ETFs)
Early Termination Fees (ETFs) are charged when you cancel a line before your contract ends. If you cancel a line after your contract ends, you won't be charged an ETF.
Your exact ETF amount depends on your contract status.
Here's how ETFs work:
Two-year contracts: Starts at $150. Decreases by $6.25/month in months 7-15, then decreases $10/month in months 16-24.
One-year contracts: Starts at $100. Decreases by $10/month starting in month three.
No contract: No ETF applies to month-to-month contracts.
Canceling multiple lines: Each line has its own individual ETF. Each ETF will be added together for your total ETF.
ETFs are applied immediately upon cancelation & charged to the card on file on your next bill.
Transferring to another carrier
When moving your Gabb phone number to another carrier:
Keep your Gabb line active until the transfer is complete to avoid disruptions.
You'll need your Gabb account number & port out/transfer PIN (same as your account security PIN).
Start the port out/transfer process with your other carrier.
After the transfer is complete, your line will be automatically canceled. If that was the only line on your account, your account will be closed.
Temporarily suspend a line ⏸️
When you suspend your line, or put it on hold, calling & texting will be disabled. ‼️ You will still be billed for your line.
You may wish to temporarily suspend your line if your Gabb device has been stolen or lost, you're traveling for an extended time, or if you need to pause cellular service for personal reasons. Note that temporarily suspending your line will not stop billing. You will continue to be billed for the suspended line.
Suspend a line |
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Reactivate a line |
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Gabb return policy 🔄
What's Gabb's return policy?
What's Gabb's return policy?
Return eligibility is based on your date of purchase.
Devices purchased between January 1 and October 31 may be returned within 30 days of the purchase date.
Devices purchased between November 1 and December 31 may be returned through January 31.
If the retail box is not sealed upon return, there will be a $50 restocking fee. Opened accessories are non-refundable.
See additional details in our Return Policy.
Return a device ordered from Gabb
Return a device ordered from Gabb
To return a device ordered from Gabb:
Follow the cancelation steps as outlined above.
If prompted, you'll fill out a return form for your device.
If you do not see the return form and believe you are eligible, please submit a return request.
Return a device ordered from Amazon or other retailer
Return a device ordered from Amazon or other retailer
To return a device ordered from Amazon or another retailer, log in to your account with the retailer to return the device.
‼️ Returning a device will not automatically cancel your cellular plan with Gabb. To cancel your cellular service plan, you must cancel your plan directly with Gabb.
Cancelation FAQs ❓
Why I am still being charged after cancelation?
Why I am still being charged after cancelation?
You may have received a bill after you cancel a line if your bill was issued before the line was canceled. You may receive a prorated credit for this month on your next month's bill.
Confirm your cancelation date & if the charges are valid. If you have questions about your bill, please contact Gabb Support.
Will I be charged a cancelation fee?
Will I be charged a cancelation fee?
If your contract ends before you cancel, you will not be charged an Early Termination Fee (ETF).
If you cancel if the middle of a contract, an ETF may be assessed.
Learn more about ETFs.
What happens if I cancel after paying for a whole month?
What happens if I cancel after paying for a whole month?
If you cancel after paying for a whole month of service, you'll receive a prorated credit for the unused days. We'll refund this to your credit card on file within 15 business days.
What does a negative invoice amount mean?
What does a negative invoice amount mean?
If your final invoice shows a negative amount, this means we owe you that amount. We'll process your refund on your next billing cycle date. You'll automatically receive this credit.