Service guide
54 articles
Can two people ride the same bike?
Do you need to update the Mevo app?
Can I get more information about the app?
Can I rent more than one bike?
What kind of access does the application need?
How to make a complaint?
What are the opening hours?
How I can contact with Customer Service?
What subscriptions do you have?
What is the minimum age of a Mevo bike user?
How do I pay?
Where can I register?
What if I have stopped the vehicle but cannot resume driving?
How long can I ride a Mevo bike?
Who is financially responsible for a damaged bicycle?
Is Mevo responsible for items the user has left on the bike?
How to unlock the bike?
What should I do if the bike needs repair?
How to successfully finish the ride?
What to do if the battery runs out?
What should I do if I leave my personal belongings on the bike?
How to install the cable lock?
What to do if the blockade is not released?
Can I take a break during the ride?
Where can I park my bicycle?
How to find the Mevo bike?
How to start your journey?
Can the handlebar height be adjusted on the bike?
Does Mevo provide a helmet?
How long can I reserve a bike for?
Can I reserve a bicycle?
Do Mevo bikes have a basket?
Do Mevo bikes have phone holders?
What if I leave my bike unlocked?
How do I scan a QR code?
How do I switch on the lights?
How do I see the availability of bikes?
Can I attach an additional child seat or other items to the bicycle?
What does riding an electric bicycle involve?
What are the types of Bikes?
How to adjust the bicycle saddle?
What is the maximum weight of the bicycle user?