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What Happens If I Lose Connection During a Casino Game?

Updated yesterday

If your internet connection drops while playing, don’t worry - the system will handle the game round safely.


Slots

  • If you were in the middle of Free Spins, the game will resume from where you left off once you reconnect.

To check the outcome:

  1. Tap the top-left menu icon and go to Transactions.

  2. You'll see the results of each round.


Table Games

  • Your game will pause and continue from the exact point you left off.

  • When you return, you’ll see a message prompting you to finish the round.


Live Casino

  • Bets placed before disconnection remain valid.

  • If you reconnect quickly, you’ll rejoin the table and catch up in real time.

  • If not, the game will continue without you, and your bet will settle normally as a win or loss.


To check the outcome on Evolution games:

  1. Open the game you were playing.

  2. Tap the Menu (☰) button.

  3. Select Game History.

  4. Choose the round you were disconnected from to see the result.


To check the outcome on Creedroomz games:

  1. Open the game you were playing.

  2. Tap the Menu (☰) button.

  3. Select History.

  4. Choose the round you were disconnected from to see the result.

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