To keep your funds safe, we now require all crypto withdrawal addresses to be whitelisted before you can withdraw. This extra step helps prevent unauthorised withdrawals if someone else ever gains access to your account.
Once a wallet address is whitelisted, you can withdraw to it easily. You only need to do this once per wallet address.
How to whitelist your wallet address
Step 1: Start your withdrawal
Go to the Withdraw page and select Crypto
Enter your withdrawal amount, then choose your Cryptocurrency and Network
Select your wallet platform (e.g., Coinbase, MetaMask, Trust Wallet)
If your platform is not listed, select Other and type the platform name manually
Step 2: Add your wallet address
Copy your wallet address from your crypto platform and paste it into the GemBet website
Click Verify Wallet Address
Step 3: Verify via email
An email will be sent to your registered GemBet email address
Open the email and click Verify Your Wallet Address
Once completed, your wallet address is whitelisted and ready for withdrawals
Wallet statuses explained
Pending
The wallet address has been added but not yet verified by email
The Confirm and Withdraw button will be disabled until verification is complete
Verified
The wallet address is whitelisted and available for crypto withdrawals
Managing your wallet addresses
You can manage all your wallet addresses in your account settings
Disable a wallet address: You can disable any verified wallet address at any time. A verification email will be sent – click the link to confirm.
Re-enable a wallet address: Disabled addresses can be re-enabled. A verification email will be sent to confirm the action.
Didn't receive the verification email?
If the email doesn't arrive:
Check your Spam or Junk folder
If you still can't find it, you can resend the verification link from the cashier for any pending wallet address
If you continue to have issues, contact our support team for assistance.