What is a GemCard?
GemCard is a prepaid virtual USD card linked to your GemBet account. You can:
๐ธ Withdraw funds from GemBet and spend them on everyday stuff (groceries, fuel, shopping, online, etc.)
๐ Move funds back from your GemCard into GemBet
โ(Heads up: a 1x turnover applies only when you redeposit to GemBet)๐ฒ Add it to Apple Pay or Google Pay for easy tap-to-pay
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Why should I use GemCard instead of withdrawing normally?
GemCard is the fastest and most seamless way to access your funds ๐
Hereโs what makes it different:
โก Fast payouts โ funds arrive in ~10 minutes
๐ No bank downtime โ works even during maintenance periods
๐ณ Spend instantly โ use online or in-store with Apple Pay / Google Pay
๐ Private & discreet โ no gambling references in transactions
๐ VIP access โ higher limits, faster processing, and priority experience
Once you use it, it becomes the easiest way to move and spend your funds.
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How do I deposit with my GemCard (GemCard โ GemBet)?
Press โDepositโ and pick โGemCardโ as your deposit method.
Select or enter the amount you wish to deposit (min. SGD 30)
Select โCheck my card balanceโ to ensure your desired deposit amount leaves at least USD 1 on your GemCard.
A warning message is displayed, informing the player that at least USD 1 must remain on the GemCard due to card regulations.
Select โConfirm & Depositโ to submit your request.
Once everything goes through, youโll see a โTransaction Successfulโ message.
How do I withdraw with my GemCard (GemBet โ GemCard)?
With GemCard, your payout is completed in ~10 minutes โก
Follow these steps:
Click on your balance and select โwithdrawโ.
Select โGemCardโ as your withdrawal method.
Enter the amount you wish to withdraw (min. SGD 50, max. SGD 50,000)
The estimated USD conversion will be shown to you. This is the amount that will reflect on your GemCard.
Click โConfirm and Withdrawโ.
All set. The withdrawal details will be shown to you immediately.
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Will โGemBetโ or gambling activity appear in my transactions?
No โ your activity remains private ๐
GemCard is issued as a standard virtual Mastercard, so:
Transactions do not show โGemBetโ or gambling references
Payments appear like regular card purchases
Your spending looks the same as any normal debit/credit card usage
This ensures full discretion when using your GemCard.
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How will purchases appear on my statement?
Transactions will appear as standard merchant payments (e.g. store name, service provider).
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There is no visible link to GemBet or gaming activity.
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Will I receive a physical card?
GemCard is currently a virtual card only ๐ฒ
You can:
Add it to Apple Pay or Google Pay
Use it online or in-store via your mobile wallet
This allows for instant access and faster setup, without waiting for delivery.
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Where can I use my GemCard?
Anywhere Mastercard is accepted ๐
You can use your GemCard for:
๐ Online shopping
โฝ Fuel & groceries
๐ฝ๏ธ Dining & everyday spending
๐ฒ Apple Pay / Google Pay purchases
It works globally, just like a standard bank card.
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Who is eligible for a GemCard?
GemCards are a VIP-exclusive perk โจ If you have VIP status, you can request it from the withdrawal cashier by choosing the โGet your GemCardโ option.
Is this safe to use?
Yes GemCard is built for secure, reliable use ๐
GemCards are issued through a licensed card provider (Sunrate - Alex Pay). Your details are encrypted, and your balance is fully backed.
Thatโs also why you might not see the GemBet logo when adding the card to Apple Pay or Google Pay โ the card is issued via our licensed partner, but it works exactly as your GemCard.
Is GemCard an official GemBet product?
Yes โ GemCard is an official GemBet feature ๐
It is powered by a licensed financial partner, but fully integrated into your GemBet account experience.
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Why does the app say โAlexPayโ?
Good catch ๐
AlexPay is our technical partner and card issuer behind GemCard. You may see that name in the app, but for you, it functions as your GemCard. This does not affect your usage or security in any way.
Are these stolen or recycled cards?
Absolutely not โ
Each GemCard is unique, securely issued, and linked only to your account.
How do I log in to the GemCard app?
Log in here ๐ https://web.alexpay.world/
Username & Password can be found in the email you received upon GemCard Registration
I deleted the email โ how do I find my username and password?
You can contact us on LiveChat and our team will be happy to assist. Weโre available 24/7.
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Do I need to verify my email?
No need. Weโve already taken care of that for you ๐
If the app asks for email verification, just tap Back and continue.
How do I add my GemCard to Apple Pay or Google Pay?
๐ฒ Google Pay
Wallet โ Add Payment Card โ Copy card details from the GemCard app โ Paste โ Verify โ Done
๐ Apple Pay
Wallet โ โ+โ โ Debit or Credit Card โ Copy card details from the GemCard app โ Paste โ Verify โ Done
What are the transaction limits?
๐ท Withdrawals (GemBet โ GemCard): SGD 50 โ SGD 50,000
๐ Daily withdrawal cap: SGD 100,000 total
๐ด Deposits (GemCard โ GemBet): SGD 30 โ SGD 100,000
๐ Daily deposit cap: None
โฑ๏ธ Processing time: Around 10 minutes
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Is there a minimum balance I need to keep on the GemCard?
Yes there is โ ๏ธ
You must always keep at least USD 1 on your GemCard.
No stress though โ that USD 1 is covered by us, not you.
If you try to use or transfer your entire balance, the transaction will be blocked automatically.
What fees apply?
GemCard is designed to be transparent and low-cost ๐
GemBet covers almost everything, so there are no hidden fees to worry about.
The only fee you may see is in case of a chargeback:
โ Chargeback fee: 8%
If you make a purchase and later request a chargeback, this fee will apply
โ(Example: spend SGD 100 โ receive SGD 92 back)
** Standard 1% Fee applies to all GemBet withdrawals, including withdrawals processed to GemCards
Is there a withdrawal fee?
Yes, there is a 1% returnable fee that applies in every withdrawal request. This fee is returned to you through Daily Rebates at 7 PM SGT.
The 1% withdrawal fee will be added on top of the withdrawal request amount, keeping the withdrawal amount intact.
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Example: Withdraw SGD 100 โ SGD 101 will be deducted from your GemBet balance.
What currency is the GemCard in?
GemCards run in USD ๐ต
Your GemBet balance is in SGD, so all transfers automatically convert between the two.
Why does the received amount differ slightly from my withdrawal?
This is due to currency conversion between SGD and USD ๐ฑ
The final amount depends on:
Live exchange rates
Card network processing
There are no hidden charges from GemBet โ everything is shown transparently before you confirm.
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What happens if I lose access to my GemCard?
If your card gets blocked or stops working due to a technical issue, weโll issue a replacement ๐
Just reach out to your Account Manager or Customer Support.
Can I request top-ups directly in the app?
Not just yet โณ
For now, simply go to the withdrawal cashier and select the GemCard method to deposit in seconds.