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How to Deposit with Surepay

Surepay MYR

Updated over a month ago

How can I deposit via Surepay on GemBet?

  1. Press “Deposit” and pick “Surepay” as your deposit method.

  2. Select or enter the amount you want to deposit (min. MYR 30).

  3. Choose your bank and log in with your iBanking username and password/PIN.

  4. You’ll get an OTP push notification from your bank — confirm the transaction in your iBanking app.

  5. Once everything goes through, you’ll see a “Transaction Successful” message.
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I'm not receiving the notification from my iBanking app to authorise my deposit.

  1. Make sure you entered your iBanking login details, not your GemBet login.

  2. Using your GemBet username/password instead of your banking credentials will cause an error.

  3. Double-check that no funds were deducted from your bank account during the attempt, even if the authorisation didn’t come through.

What is the minimum amount that can be transferred via Surepay on GemBet?

  • The minimum amount is MYR 30

Is there a maximum deposit limit for Surepay transactions?

  • Yes – the maximum amount is MYR 50,000

What is the processing time for a Surepay deposit on GemBet?

  • Surepay deposits are usually instant. If there’s a delay, it typically takes 2-10 minutes.

Is my bank supported for Surepay deposits on GemBet?

Supported banks for MYR Surepay transfers:

  • Maybank

  • CIMB

  • Public Bank (PBE)

  • Bank Islam

  • Bank Rakyat

  • Hong Leong Bank (HLB)

  • AmBank

  • RHB

  • BSN

  • DuitNow *

  • Touch ’n Go*

  • Maybank SMS

I encountered a blank screen error during my deposit. How can I resolve this issue?

  1. Log out of GemBet and close all GemBet tabs.

  2. Open a new Incognito/Private window and log back in.

  3. Start a new deposit.

  4. Enter your iBanking details after selecting your bank.

  5. Make sure you’re on a stable internet connection.

I received a payment timeout error. What should I do to fix this?

  1. Update your iBanking app to the latest version.

  2. Try switching from Wi-Fi to mobile data (or vice versa) for a more stable connection.

  3. Retry the deposit after making these changes.

I'm getting an authorisation failed message. How can I proceed with my deposit?

  1. Start the deposit on your mobile device, then approve it on another device (like a laptop/PC).

  2. Check that you have enough funds in your bank account.

  3. Make sure your bank isn’t undergoing maintenance.

  4. Enable push notifications for your iBanking app.

Is it necessary to use incognito/private mode during the deposit process?

  • It’s recommended. Incognito/private mode helps avoid browser-related issues that may block the deposit flow.

What if my bank is undergoing maintenance and I need to make an urgent deposit?

  • It’s best to wait until the bank completes its maintenance. Deposits made during maintenance may fail or generate errors.

Do I need to verify my bank account before making a Surepay deposit on GemBet?

  • No – bank account verification isn’t required for Surepay deposits

If I don’t want to use Surepay, what alternative methods can I use to deposit on GemBet?

  • You can also deposit using Truepay, Touch ‘n Go, and DuitNow

Where can I check the status and location of my deposit on GemBet?

  • If your deposit hasn’t gone through after 10 minutes, it might be due to bank maintenance or delays from the payment provider

  • Feel free to contact our support team – send them a screenshot of your deposit attempt and your iBanking transaction history so they can help quickly

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