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How to Deposit with Surepay MYR

Surepay MYR


What Surepay deposit options are available on GemBet?

Surepay offers two deposit channels:

  • Bank Transfer – minimum deposit of MYR 30 and maximum of MYR 10,000

  • FPX – minimum deposit of MYR 100 and maximum of MYR 10,000

Both options allow you to complete your deposit through online banking, but the payment flow and supported banks are slightly different.


How can I deposit via Surepay Bank Transfer on GemBet?

  1. Press “Deposit” and pick “Surepay” as your deposit method.

  2. Select Bank Transfer as your deposit channel.

  3. Select or enter the amount you want to deposit (min. MYR 30).

  4. Choose your bank and click “Confirm & Deposit”.

  5. The payment page will open.

  6. Log in with your iBanking username and password/PIN.

  7. You’ll receive an OTP or push notification from your bank. Confirm the transaction in your iBanking app.

  8. Once everything goes through, you’ll see a “Transaction Successful” message.

How can I deposit via Surepay FPX on GemBet?

  1. Press “Deposit” and pick “Surepay” as your deposit method.

  2. Select “FPX” as your deposit channel.

  3. Select or enter the amount you want to deposit (min. MYR 100).

  4. Select your bank and continue with the deposit.

  5. Click “Open Payment Page”.

  6. You’ll be redirected to a new tab/window where you can enter your iBanking credentials:

    • Online Banking Username

    • Banking Password/PIN

  7. Follow the instructions from your bank.

  8. Confirm the transaction in your iBanking app after receiving the OTP or push notification.

  9. Once approved, you’ll receive a successful transaction notification, and the cashier will close automatically.
    ​

I'm not receiving the notification from my iBanking app to authorise my deposit.

  1. Make sure you entered your iBanking login details, not your GemBet login.

  2. Using your GemBet username/password instead of your banking credentials will cause an error.

  3. Double-check that no funds were deducted from your bank account during the attempt, even if the authorisation didn’t come through.

What is the minimum amount that can be transferred via Surepay on GemBet?

  • The minimum amount via Bank Transfer is MYR 30.

  • The minimum amount via FPX is MYR 100.

Is there a maximum deposit limit for Surepay transactions?

  • Yes, the maximum amount for FPX and Bank Transfer is MYR 10,000

What is the processing time for a Surepay deposit on GemBet?

  • Surepay deposits are usually instant. If there’s a delay, it typically takes 2-10 minutes.

Is my bank supported for Surepay deposits on GemBet?

Supported options for Surepay Bank Transfer:

  • Maybank

  • CIMB

  • Public Bank (PBE)

  • Bank Islam

  • Bank Rakyat

  • Hong Leong Bank (HLB)

  • AmBank

  • RHB

  • BSN

  • DuitNow *

  • Touch ’n Go*

  • Maybank SMS
    ​

    DuitNow and Touch ’n Go are also available as standalone deposit methods in the GemBet cashier.
    ​

Supported banks for Surepay FPX:

  1. AFFIN

  2. AGRO

  3. Alliance Bank

  4. AmBank

  5. Bank Islam

  6. Bank Muamalat

  7. Bank Rakyat

  8. BSN

  9. CIMB

  10. Hong Leong Bank

  11. HSBC

  12. Maybank

  13. OCBC

  14. Public Bank

  15. RHB

  16. UOB

I encountered a blank screen error during my deposit. How can I resolve this issue?

  1. Log out of GemBet and close all GemBet tabs.

  2. Open a new Incognito/Private window and log back in.

  3. Start a new deposit.

  4. Enter your iBanking details after selecting your bank.

  5. Make sure you’re on a stable internet connection.

I received a payment timeout error. What should I do to fix this?

  1. Update your iBanking app to the latest version.

  2. Try switching from Wi-Fi to mobile data (or vice versa) for a more stable connection.

  3. Retry the deposit after making these changes.

I'm getting an authorisation failed message. How can I proceed with my deposit?

  1. Start the deposit on your mobile device, then approve it on another device (like a laptop/PC).

  2. Check that you have enough funds in your bank account.

  3. Make sure your bank isn’t undergoing maintenance.

  4. Enable push notifications for your iBanking app.

Is it necessary to use incognito/private mode during the deposit process?

  • It’s recommended. Incognito/private mode helps avoid browser-related issues that may block the deposit flow.

What if my bank is undergoing maintenance and I need to make an urgent deposit?

  • It’s best to wait until the bank completes its maintenance. Deposits made during maintenance may fail or generate errors.

Do I need to verify my bank account before making a Surepay deposit on GemBet?

  • No – bank account verification isn’t required for Surepay deposits

If I don’t want to use Surepay, what alternative methods can I use to deposit on GemBet?

  • You can also deposit using Truepay, Touch ‘n Go, and DuitNow

What happens when I use Repeat Last Deposit?

Your previous deposit amount and bank will be selected automatically.

You can change either before continuing.

Why is Maybank selected automatically?

Maybank is the default bank for Surepay MYR deposits.

You can select another supported bank before confirming your deposit. When using Repeat Last Deposit, your previously used bank will be selected instead.

What are the Min, Hot and Max buttons?

These are preset deposit amounts.

Select Min, Hot or Max to automatically enter the corresponding amount in the deposit field.

Where can I check the status and location of my deposit on GemBet?

  • If your deposit hasn’t gone through after 10 minutes, it might be due to bank maintenance or delays from the payment provider

  • Feel free to contact our support team – send them a screenshot of your deposit attempt and your iBanking transaction history so they can help quickly

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