Setting Up Your Cancellation Policy on GeoWise.ai

GeoWise provides flexible cancellation policy options, allowing you to customize how cancellations are handled for your services.
​
You can choose from three distinct settings based on your business needs:

1. Customizable Cancellation Policy (For Card Bookings)

This option lets you create a tailored cancellation policy for clients who pay with a card.

- Percentage Charged: Decide what percentage of the booking cost is charged if a client cancels.

- Cut-Off Time: Specify the time frame in which the cancellation fee applies, such as 24 or 48 hours before the appointment.

2. Deposit Advance (Cash or Card Bookings)

Ideal for securing a portion of your fee in advance, applicable for both cash and card bookings.

- Deposit Amount: Set a fixed amount to be charged as a deposit at the time of booking.

- Cut-Off Time: Establish when the deposit becomes non-refundable, like 24 hours before the appointment.

3. Off

If you prefer not to have a cancellation policy, simply select this option. It means no charges will be applied for cancellations regardless of the timing.

Configuring Your Policy

To set up or change your cancellation policy:

1. Navigate to your GeoWise settings.

2. Select 'Cancellation Policy'.

3. Choose and customize your preferred option.

Remember, a clear and fair cancellation policy can help manage client expectations and protect your business from last-minute cancellations.

For further assistance, please contact our support team.