If we can't complete your automatic verification, don't worry! This just means we need a few documents to verify your identity manually. Below, we'll guide you through exactly what to provide.
How will I know if automatic verification has failed?
If we're unable to verify your identity automatically, you'll see an in-app message asking you to provide a form of ID.
If the initial ID check we request is also unsuccessful, we'll then ask you to contact our team. At this point, you'll need to provide both your ID and proof of address for our manual verification process.
What documents do I need to provide?
To complete your verification manually, please send us the following:
A government-issued ID
This can be a passport, UK Driving License, or EU National Identity Card
The document must be clear, valid, and not expired.
Proof of address
Your document must:
- Be dated within the last 3 months
- Clearly show your name and current UK address
Accepted proof of address documents include:
Utility bills (gas, electric, broadband, or landline phone – mobile phone bills are not accepted)
Bank or credit card statement
Council tax bill or HMRC notification
Vehicle registration or tax document
UK photo driving licence (if you would like to use your driving licence as a form of proof of address, please provide a passport or EU National Identity Card as a form of ID as well)
NHS medical card or a letter confirming GP registration
Any UK government or UK financial institution-issued document
Things to keep in mind:
If your proof of address is digital, we need the original PDF. Screenshots and scans are not accepted.
For physical proof of address and ID, please provide original photos only. Screenshots and scans are not accepted.
When submitting a photo of a physical document, make sure all four corners are visible.
Proof of address must be in English or officially translated by a recognised body.
Ensure that all text and details are clear and not blurry.
Avoid glare or shadows that may obscure important information when taking a photo.
Submitting your documents
Our support team will provide you with clear details on exactly where and how to submit your documents for review via the in-app chat.
What happens next?
Once we receive your documents, our team will review them as quickly as possible. We'll be in touch to let you know as soon as your overall Chip account is ready to use, or if we need any further information from you.
Need further help?
If you have any further questions, get in touch with our support team using the in-app chat (this can be found in the Contact us section on the Profile tab) or by email at hello@getchip.uk for further help.