Accessing your statements
We want to make it easy for you to keep track of your money. Here's how you can view and download your statements in the app:
Go to the Profile tab.
Select Account Statements or Investment Statements.
Choose the account you want to view.
While viewing a statement, tap Save to download a PDF version to your device.
Important Information:
We provide monthly and annual statements for savings accounts and quarterly and annual statements for investment accounts.
Savings account statements for the previous month are available from the 1st of the following month, or the 6th if a transaction is still pending on the 1st.
Statements for a specific date range
If you need a statement that covers a specific date range, our support team is happy to help.
Just send us a message through the in-app chat letting us know the account and the exact dates you need, and we'll get that sorted for you.
Having trouble viewing or downloading a statement?
Here are some steps you can take to try and fix the issue:
Make sure the Chip app has the necessary permissions on your phone.
Update your Chip app to the latest version if it's not already.
Check if your device has enough storage space.
Clear your default browser's cache and cookies.
Try using a different web browser like Chrome or Firefox.
Use both mobile data and Wi-Fi connections when attempting to download the statements.
Annual tax certificates
Unfortunately, we do not currently provide annual tax certificates. The statements provided in-app will show the amount of interest you've earned.
Need further help?
If you have any further questions, get in touch with our support team using the in-app chat (this can be found in the Contact Us section on the Profile tab) or by email at hello@getchip.uk for further help.