If it has been over eight weeks and you still don't see Bits on your credit file, let’s get this sorted out! A common issue is that the address we have on file might not match the one linked to your credit profiles (even a single mixed up line can jeopardise this!). Here’s what you can do:
Update Your Address: Make sure your address details are updated in both your Bits account and with all credit bureaus—TransUnion, Equifax, and Experian.
Check Again in a Month: After updating your addresses, give it about a month for changes to reflect across all systems.
If Bits still isn’t appearing on your credit file after these updates, please don’t hesitate to reach out to us at via the help section in the Bits app. We’re here to help ensure everything is working as it should!