Invoices in Breezy go through several statuses from creation to payment.
Understanding what each status means helps you track billing progress and know exactly where every invoice stands.
This guide explains each status you’ll see in the Technician App, and how they update as you work.
📝 Draft
When it appears:
Immediately after creating an invoice — before it’s finalized or saved.
What it means:
The invoice is still being prepared. You can add or edit line items, adjust pricing, or include notes.
If you exit without saving, Breezy will display a confirmation modal asking if you want to discard changes.
Unsaved drafts will be lost unless saved.
💡 Tip: Keep invoices in Draft until you’re ready to send or finalize them.
📬 Open
When it appears:
Once an invoice has been created and optionally sent to the customer.
What it means:
The invoice is active and awaiting payment.
“Open” remains the status even if you make further edits or resend it.
Customers can view their invoice through the self-service payment link included in the email or SMS.
💰 Paid
When it appears:
After full payment has been received and processed.
What it means:
The invoice balance is $0, and it’s marked as Paid.
No further action is needed.
💡 Tip: If partial payments are allowed, the invoice will remain Open until the full balance is settled.
🚫 Voided
When it appears:
When an invoice is manually marked as Voided by a technician or office user.
What it means:
The invoice has been canceled and is no longer valid.
A voided invoice cannot be paid, edited, or converted to another document type.
Use this status when:
The invoice was created in error
You issued a replacement invoice
The job or transaction was canceled before payment
❗ Uncollectible
When it appears:
When an invoice is manually marked as Uncollectible by your accounting or management team.
What it means:
The balance is considered bad debt and will be excluded from pending collection metrics or financial reports.
This is typically used for customers who are unresponsive or whose payment cannot be recovered.
Summary Table
Status | Meaning | Editable? | Customer Action |
Draft | Invoice is being created | ✅ Yes | Not visible |
Open | Active and awaiting payment | ✅ Yes | Can pay via link |
Paid | Invoice fully paid | 🚫 No | — |
Voided | Invoice canceled / invalid | 🚫 No | — |
Uncollectible | Marked as bad debt | 🚫 No | — |
Frequently Asked Questions (FAQs)
Q: Can I reopen a Paid or Voided invoice?
No. Once marked as Paid or Voided, invoices are locked to preserve accounting accuracy. You can, however, create a new invoice if needed.
Q: Does “Open” mean the invoice was already sent?
Usually yes — but even unsent invoices are considered “Open” once created. The status reflects that payment is still pending.
Q: What’s the difference between “Voided” and “Uncollectible”?
Voided – The invoice was canceled and is no longer valid (e.g., created by mistake).
Uncollectible – The invoice was valid but is now written off as unpaid bad debt.
Q: Can I mark an invoice as Uncollectible from the field?
Typically, only office or admin users can apply Uncollectible. Check your permissions if you don’t see the option in the app.
Q: If I resend an invoice, will it change back to Open?
If an invoice was previously Paid, Voided, or Uncollectible, it cannot be reopened. Resending applies only to invoices still marked as Open.
Q: Do customers see these same statuses?
Customers only see “Open” (pending payment) or “Paid.” Internal statuses like “Draft,” “Voided,” or “Uncollectible” are hidden from customer view.
Need help?
📧 Email support@getbreezyapp.com or use the in-app chat bubble for assistance.