All employees should have their own staff account. This is to track actions such as sending customer chats and assigning profiles. There are different roles for different staff members.
Locate the staff accounts by going to settings -> staff
Fill in all the staff details
Select the corresponding team member Role
Set a Password and copy that password to give to the staff member
Lastly Click
Saveto save all details
Resetting a Password
Anyone with a manager account can reset another member's password.
Select the staff member from the staff management list
Go to the bottom of the page and click
Reset This User's PasswordFill in the new password and copy that password to give to the staff member
Lastly Click
Saveto save all details



