How Fees Work
Each order placed through your e-commerce store includes a fee that is passed directly to the customer and applied toward your Carrot bill. The more orders you receive, the less you pay out of pocket — your order volume helps offset your Carrot bill.
Order Type | Fee |
Online Pickup | $1.00 |
Delivery | $3.00 |
Getting Set Up
Before your Carrot go-live, you'll need to create these fees inside your POS system. Once set up, Carrot will automatically push the fees to your cart — no extra steps required for your staff.
Creating the Fee Product
In your POS inventory, create a new product with the following settings:
Setting | Value |
Product Type | Non-taxable |
Inventory Quantity | High / abundant (e.g., 9,999+) |
Important: Carrot deducts 1 unit from this product for every online order placed and pushed to your POS. Make sure your inventory quantity stays high to avoid the product going out of stock.
If you need assistance creating this product, please reach out to your POS support representative. You're welcome to CC support@getcarrot.io so our team has visibility.
Let Us Know When You're Ready
Once your fees have been created and moved to a sellable room, please ping us at support@getcarrot.io so we can view and sync them to your cart.