Tier 1: Organizational Affiliation
Tier 1 verifies that the user is affiliated with the nonprofit. We attempt the following methods in order, moving to the next method only when the previous one is unavailable:
Email domain match: We compare the domain of the user’s email address with the nonprofit’s website domain.
Email control verification: We send a verification email to an email address published on the nonprofit’s website.
Document review: We review an uploaded document, such as a bank statement, voided check, IRS determination letter, or Form 990.
Note: You do not need to complete all three methods. Each additional method is used only when the preceding method is unavailable.
Tier 2: Stripe Identity Verification
Some nonprofits may require additional verification based on factors such as their payout history, reported revenue, or overall risk profile. Tier 2 includes Tier 1 requirements plus mandatory identity verification through Stripe Identity.
Note: Verification through Stripe Identity is required for Tier 2. There are no alternative methods available in place of this step.
Tier 3: Authorized Representative Verification
Nonprofits meeting certain internal review criteria may require enhanced verification. Tier 3 includes Tier 1 and Tier 2 requirements, plus confirmation that the user is an authorized organizational representative, such as an individual listed on Form 990 or identified in a principal role on the nonprofit’s website.
Note: If the current user does not meet either requirement, an eligible representative must register for an account on Change and complete the verification process separately.
Additional Review and Verification Decisions
If more information or documentation is needed to verify your account, a member of the Change team will contact you directly.
If your verification request is rejected, you will receive an email explaining the specific reason for the decision.
For any questions or further assistance, please contact us at support@getchange.io.