What is Change and Our Change Foundation?
Change is a donation processing and compliance platform that helps companies support nonprofits. Through Change, corporate donors have supported nonprofits with millions of dollars in donations. Nonprofits can use Change’s dashboard to view and manage payouts.
Our Change Foundation (OCF) is an independent 501(c)(3) (EIN: 86-3353394) and is the donor-advised fund that receives charitable contributions and distributes grants to designated nonprofits. Change provides the technology, and OCF distributes the funds.
What is the difference between Change and OCF?
Change is a company that provides technology and administrative support for charitable giving. OCF is an independently governed nonprofit responsible for grantmaking and disbursements.
Your nonprofit will receive a payout from OCF while using Change’s dashboard to track and manage payouts.
How do I receive my funds?
You have two options:
ACH: Create a Change account, claim your nonprofit using its EIN, and connect your organization’s bank account. Connecting to ACH is the most secure way to receive your payouts.
Paper check: Contact support@getchange.io to request a check and confirm your mailing address. With this method, you do not need to create a Change account or connect a bank account.
How do I view my nonprofit’s payouts and donors?
Sign in to Change and visit the Home or Donors pages to see the companies supporting your nonprofit through OCF, along with payout details, amounts, and statuses.
If you see a “verification pending” message, you’ll need to wait for your account to be verified before viewing your nonprofit’s information. Verification helps protect your organization and its payouts.
For help identifying a payout, email support@getchange.io.
How long does it take to verify my account?
For the fastest verification, claim your nonprofit using an email address with the domain listed in your organization’s IRS records.
If additional verification is required, reviews typically take 1-2 business days after you complete the requested steps. We’ll contact you if we need more information.
Verification is an important step of this process and helps confirm that you’re authorized to manage your nonprofit’s information and payouts.
Can I receive my funds more quickly?
We recommend connecting to ACH for faster and more secure payouts. You can also adjust your payout frequency in the Change dashboard under Settings → Payouts → Update payout schedule.
If you’re waiting for a payout, contact support@getchange.io for help.
Does it cost anything to use Change or receive funds?
Claiming your nonprofit and receiving payouts via Change are 100% free. Change covers payout method verification, identity verification, ACH fees, and paper check fees.
You do not need to purchase any services to receive funds. Declining optional paid services does not affect your payouts, support, or eligibility for future payouts.
How can I update my banking information?
Contact support@getchange.io, and our team will help you update the bank account connected to your nonprofit.
Why can’t Change find my nonprofit’s EIN?
Change uses the IRS’s Business Master File to identify eligible nonprofits. Our organization’s bylaws require nonprofits to be listed in that file before we can onboard them. If your EIN is missing, we cannot find your organization in our system or complete signup.
If your nonprofit is new or recently received tax-exempt status, it may not yet appear in the latest IRS data available to Change. We understand this can be frustrating, and we apologize for the inconvenience!
If you believe your organization should be listed or have funds waiting to be paid out, contact support@getchange.io for help.
Can my organization sign up for Change if we’re based outside the U.S.?
Change primarily supports U.S.-based 501(c)(3) nonprofits, but we also support international organizations vetted by CAF America or GlobalGiving.
Donations to these organizations are processed through CAF America or GlobalGiving, which then distributes the funds as grants to the designated international organization.
Does Change support 509(a)(3) supporting organizations?
Change currently does not support 509(a)(3) supporting organizations. If you have questions about your organization’s eligibility or a pending payout, contact support@getchange.io.
My organization is fiscally sponsored or has child nonprofits. How do we claim our profiles?
Contact support@getchange.io, and we’ll help you determine how to claim the appropriate profiles for your organization.
Is it secure to share my information with Change?
Yes! Change is SOC 2 Type II certified, with security controls designed to protect payout transactions, your organization’s sensitive information, and payout data.
Does Change offer paid services to nonprofits?
Some partners that use Change offer paid products or services directly to nonprofits, with their own pricing and terms.
These services are optional. Claiming your nonprofit on Change and receiving funds from OCF are free, and purchasing or declining partner services does not affect your ability to receive those funds.
What emails will I receive when signing up or setting up payouts?
You’ll receive emails reminding you to complete the steps needed to receive your payout. These signup and payout communications do not include offers for paid services, trials, or sales consultations. By signing up with Change, you will also occasionally receive marketing emails by default from Change. You can opt out of Change marketing emails by unsubscribing or emailing support@getchange.io
Can I opt out of marketing emails without affecting my payouts?
Yes. Opting out of Change’s marketing emails does not affect your payouts from OCF. Feel free to unsubscribe at any time – or email support@getchange.io to request to be removed from our mailing list.