The Club Wallet or Merchant Wallet it is not a product itself, but a payment method. It is like a purse that allows you to accumulate a balance of money within one specific venue and can be exchanged for different types of products such as reservations, balls, a bottle of water, etc.

If you play frequently at the same Club, you may find it useful to use the Club's Wallet.

🚨 Keep in mind it can be only used for bookings or public matches of that specific Club

Remember that if for any reason you want to ask for the refund of the Club Wallet, you will have to contact the Club directly.

The Club topped up my wallet but I don't see the credit in my account. Why?

If a club topped up your club wallet but you do not see the credit in your account, contact the club directly to check that they have uploaded it to the correct account. Remember that the email they see in their backoffice and the email you see in your playtmic profile must match.

How can I top up the Club Wallet?

You can pay them directly by cash at the venue and they will top it up in the app for you so you can use it when booking. In some cases, if the club activates this option, it will be possible to top up the wallet online through the Playtomic app.