If your profile has been connecting for more than 10 minutes without completing the connection, here's what you need to know.
What's normal
Connection normally takes 2–5 minutes
Up to 10 minutes is acceptable — no action needed
The CS team is automatically alerted if it exceeds 10 minutes
Common causes
Reconnecting too fast — if you deleted and re-added the profile within 30 seconds, the previous session may still be active and cause a stuck state
Wrong password — double-check your LinkedIn credentials
2FA not completed — check if there's a pending verification banner at the top of the screen
Corporate firewall — some company networks block or intercept the connection. Contact your IT team to whitelist
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What to do
Go to Org Settings → Profiles and check the profile status
To find Org Settings: Click the gear icon at the bottom-left of the sidebar — not your profile picture or name at the top.
If it shows
waitingorAutomation paused— contact your CSM or supportDo not delete and re-add the profile — this can make things worse. Wait for the team to assist
What NOT to do
Do not disconnect and reconnect within 30 seconds
Do not delete the profile while it's still processing
Do not refresh or close the browser repeatedly