If you want to get better at using Trail, have a question or think something isn't working the way you'd expect - get in touch with us! We're here to help!

We have a collection of basic, foundational training videos, which is especially helpful if you're new to Trail - the Pathfinder Series - that will help you understand the most important parts of the software! 👍

The Trail help centre is our knowledge base of setup, training material, FAQs and How-To's - basically everything 'Trail'! Here you can keyword search or click on a relevant collection to look for the answers on using the software effectively.

You can find this when you're logged into Trail by clicking this icon to the bottom left corner of your screen:

💬 Chat: Click the blue & white button at the bottom right within Trail

📧 Email: support@gettrail.com

📞 Phone: 09 600 1600

The best way to get a quick response is by the first option above: chatting directly to our team within your Trail Account!

Here you can ask a quick question, report to us when something isn't quite working right, or ask for the resources if you couldn't find the answer in our help centre. Once you message, our team will respond as soon as we can! 😄

If you have any feedback on how we could improve the software to make your life easier, please click here to let us know your thoughts ! 🎉