If you want to get better with using Trail, have a question or think something isn't working the way you'd expect, we're here to help!

Training videos

We have a collection of basic, foundational training videos - the Trailblazer Series - that will help you understand the most important parts of Trail.
Pick and choose which videos to view here.

Help Centre

Right here in the help centre is our knowledge base - where you can keyword search, or click on a relevant collection to look for the answers you're after for using the software effectively! You can find this when you're logged into Trail by clicking this icon to the bottom left corner of your screen:

Webinars - Trail Masterclasses 2022

Trail-wide webinars are now held on the last Tuesday of every month, at 10am. We usually send out the announcements with more details on these the week leading up to the webinar - so keep an eye out for it! The Masterclass series is where we present on important topics about Trail that would benefit your day-to-day use on the software.

Chat to us directly

If you want to contact our local team directly to ask a quick question or report an issue, you can click the blue circle chat icon located at the bottom right-hand corner when you log in your Trail account. Here you'll be guided through the process of telling us how we can best help you, and we'll get in touch as soon as possible.

Providing feedback

If you have any feedback on how we could improve the software to make your life easier, please click here to let us know your thoughts. You'll also to be able to view other users' suggestions and vote to say you agree.

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