Use this article to upload your Declaration and Letter of Authority (LOA) into Trail, and to see when each document is shown to your clients during the fact find stages.
Where do I upload the Declaration and Letter of Authority?
1. Open your Profile personal settings.
2. Under each document's heading, click the "Click here to upload..." button and select your file.
Don't have a Declaration of your own? Directly underneath the Declaration heading you'll always find a download button. It downloads Trail's Declaration template with your name and FSP number automatically filled in; just upload that and you're set.
3. Once a document is uploaded, the icons under its heading change. You can Download a copy to check what you uploaded, or Remove it to upload a newer version.
When does my client see the Declaration?
Once you've uploaded a Declaration in your Profile settings, it's included as a required document when you request documents as part of your Mortgage Advice.
It's added when you click Reset Requests on a client's Documents page. Resetting requests resets the list of requested documents and re-adds everything still missing, and because the Declaration is always missing on the first pass, your first reset will always add it.
Your client can then download a copy of your Declaration from the client portal while they're uploading documents to you, and upload a signed copy back. The signed copy shows up on the profile's Documents page.
Auto-filled names (KAN advisers)
If you use the standard KAN Authority & Declaration, Trail now builds the A&D fresh each time a client downloads it:
Names are pre-filled. Every applicant on the profile is added, with the key contact first. If the request is for one person, only that person's name appears. Extra signature blocks are added automatically for three or more applicants.
Clients can complete it on screen. Tick boxes, Date and Name fields can be filled in, and clients can draw their signature in Adobe Reader, Preview, Chrome or a phone PDF app. Pre-filled names can still be corrected.
It locks on return. When the completed file is uploaded and categorised as Declaration, it's locked and can't be edited. A file uploaded without a category stays "Unsorted" and isn't locked, so check the category before you send it to the lender.
To switch this on: go to your Profile settings, use the download button under the Declaration heading to get the latest KAN template, remove your current Declaration and upload the new one.
If you've edited your A&D: Trail will keep serving your own file exactly as you uploaded it, without auto-filled names or fillable fields. KAN's A&D is lender approved, and any changes need to go through KAN's approval process.
Tip: Microsoft Edge's built-in PDF viewer hides text while you type in a form field. Adobe Reader, Chrome or Preview work better.
When does my client see the Letter of Authority?
The document you upload as your Letter of Authority becomes available to your client during the Insurance Fact Find, when they're asked about their existing policies.
If your client selects that they'd like you, as their adviser, to request policy information directly from their insurance provider, they can download a copy of your LOA, sign it, and upload the signed copy back into the client portal.
Once your client completes the Insurance Fact Find, their signed copy shows up on the profile's Documents page.
Questions about your Declaration or Letter of Authority?
Get in touch at support@gettrail.com, or use the chat button in the bottom right of the screen.