NOTE: To watch a training video explaining the investment advice and servicing process, click here.
Once you and your client have decided which investments the client will go through with, you'll need to 'Win' the Opportunity to update your client's statement of position to reflect their new circumstances, and also to remove the Opportunity from the Pipeline and the client's Profile.
There are three ways to complete an Opportunity for a client:
From the Pipeline
From the client's Profile
From the Application Editor
When on the Investment Advice/Servicing Pipeline, click and drag the Opportunity tile (like you would to move an Opportunity between stages). At the bottom of the screen, a few options will appear. Drag the tile and hover it over 'Complete' until it becomes a darker green, and let go.
A client's Profile
When on the Profile for a client, click on the Opportunity tile for the relevant Opportunity in the Opportunities box.
This will bring up the Opportunity application sidebar. From here, click the three dots at the bottom of the sidebar, and select 'Complete'.
The Application Editor
Once you have accessed the Application Editor for a client, navigate to the Opportunity Summary page. From here, you will be able to select 'Win'.
Updating the client's situation
Once you have done this, you'll be asked to fill in information regarding what your client's new investments are.
Clicking on each box will allow you to edit the product information, and remove an investment if the client is not going to have it moving forward. If you are removing an investment, you can choose to either:
Archive the product: This means the product will not appear in the products box on the Profile, but it will appear in the Profile timeline as an archived product (this is not permanent).
Delete the product: This will permanently remove the product from the Profile.
Once the client's information is updated and correct. Click 'Win Opportunity' at the bottom of the page. This will update:
Any open applications
The Products box on the Profile
This will also mean that the Opportunity will be removed from the Pipeline and Opportunities box on the Profile.