Every week we receive lots of great ideas on ways we can improve the software.

This feedback gives us a strong perspective on what is important and helps us prioritise which projects we should be working on to bring our users the most value.

While our development team continues to grow, we unfortunately do not have the resources to action all of the feedback we receive, as much as we might like to. It is important that we stay focused on the projects we have in our backlog so we can keep moving forward in line with our vision for the software. However, we will get back to you if we decide to implement a change in the software 👍

How to make a suggestion for improving the software

If you think of an idea for a feature or a way the software could be improved, the best way to let us know is through our blue support chat button found in the bottom right-hand corner of Trail while you are logged in. It looks like this:

Scroll down until you reach the Feedback section:

If you are asked to sign in at the link above, navigate to your Trail dashboard and click on ‘Submit Feedback’ under your name at the top right. See below for an example:

Here you will be able to make suggestions, as well as view suggestions by other users and vote for the ones you would like to see added to Trail. This allows us to understand what is important to our users and helps us shape our development roadmap.

Searching other suggestions

There is a search bar at the top of the page so you can check if someone has already made the same suggestion as you. Do this before submitting your own.

To submit a suggestion

If you want to submit your own unique suggestion, click on Feature & Improvement Requests:

You can then submit your own post!

Voting on submitted suggestions

If you see a suggestion you agree with, press the ‘Thumbs Up’ button to the left of it!

What we do when we receive user feedback

Every time a new suggestion is made it is reviewed by someone at Trail. This way we can group any duplicate suggestions into a single post.

How improvements are prioritised

Prioritising user feedback and suggestions for improving the software is a very challenging task. We take the number of user votes for an idea into account when deciding what updates to prioritise. Letting the best ideas 'float to the top' allows us to refine the ideas as we learn more about them and ensures we end up with a more robust feature that will likely benefit the whole user base.

Because of this, it is unlikely suggestions for improvements will be actioned immediately. At any one time, we could have a few hundred individual pieces of feedback from our users that we are managing. We also usually have the next 3-6 months worth of work already planned and awaiting development.

Once an item is picked up by the development team, it goes through a robust development process you can read more about here.

If you have any further questions about how we take and handle feedback please get in touch through the chat button at the bottom right of the screen!

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