Use this article to edit the email signature that appears on every email sent from your Trail account, either with the visual editor or with your own custom HTML.
Who this is for: every Trail user (advisers and assistants) has their own email signature. You can only ever edit your own signature; no special permissions are needed.
What does the default Trail email signature include?
Trail automatically creates a default email signature for you containing your basic information: your name, role, company, email address, phone number, and profile image. This signature is added to every email sent through Trail, including automated emails (such as fact find invitations) and emails you send from the Trail Mailbox.
Where do I edit my email signature?
Your email signature lives in your profile settings:
In Trail, go to Settings.
Open Profile.
Scroll to the bottom of the Profile page to find the email signature editor.
There is no Save button: the signature saves automatically as you edit it. What you see in the editor is what will be sent on your emails.
How do I edit my signature with the visual editor?
The visual editor lets you restyle your email signature without touching any code:
Go to Settings, then Profile, and scroll to the email signature editor at the bottom.
Click into the signature and edit the text directly. Use the editor toolbar to change the font, size, colour, and position of the text and image.
Your changes save automatically as you make them. The signature shown in the editor is what recipients will see on your next email from Trail.
How do I use custom HTML in my signature?
For complete control of your email signature (custom fonts, images, or GIFs), you can edit its HTML directly:
Go to Settings, then Profile, and scroll to the email signature editor at the bottom.
Click the '<>' icon in the editor toolbar. This opens Code View, which shows the raw HTML of your current signature.
Edit the HTML, or paste in your own.
Click the '<>' icon again to switch back to the visual view and check that your signature looks right. Your changes save automatically.
Why aren't my signature images showing in emails?
Images in your email signature must be hosted at a publicly accessible link. Private Google Drive or OneDrive links will display inside the editor, but they will not load for the people receiving your emails. To fix this, host the image somewhere public (for example your company website) or use a link with public sharing enabled, then add that link in Code View.
What if my signature isn't working?
If your email signature isn't appearing on emails sent from Trail, or isn't displaying the way it looks in the editor, get in touch at support@gettrail.com or use the chat button in the bottom right of the screen.