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Enabling and setting up 2-Factor Authentication (2FA)

Keep your Trail account safe and secure with two-factor authentication!

Kevin Buenconsejo avatar
Written by Kevin Buenconsejo
Updated this week

Quick Summary

Two-Factor Authentication (2FA) adds an extra security step when logging in to Trail. In addition to your password, you’ll need a 6-digit code generated by an authenticator app on your mobile phone. This code refreshes every 30 seconds and helps protect your account from unauthorised access.

Once 2FA is enabled:

  • You’ll log in with your password + a 6-digit code

  • The code comes from an Authenticator app on your phone

  • Even if someone knows your password, they can’t log in without your phone

What You’ll Learn in This Guide

  • What 2FA is and how it works

  • What you need before setting it up

  • How to set up 2FA using Google Authenticator

  • How to set up 2FA using Microsoft Authenticator

What Is Two-Factor Authentication (2FA)?

2FA is a security feature that requires two things to log in:

  1. Something you know → your Trail password

  2. Something you have → a 6-digit code from your phone
    ​

Authenticator apps generate a new 6-digit code every 30 seconds, making your account much more secure.

What You Need Before You Start

You’ll need an Authenticator app installed on your mobile device.

Recommended Apps

You can use either:

  • Google Authenticator

  • Microsoft Authenticator

Are you using the Google Authenticator, if so download from here:

Click here if you use an Android device.

Click here if you use an iOS device.

Are you using the Microsoft Authenticator, if so download from here:

Click here if you use an Android device.

Click here if you use an iOS device.

Step-by-Step: Enable 2FA in Trail

Step 1: Go to the Security Centre

  1. Log in to Trail

  2. Go to Personal Settings

  3. Select Security Centre

From here, you can:

  • Change your password

  • Enable Two-Factor Authentication (2FA)

Here you can change your password and enable two-factor authentication for your Trail account.

For extra security, you can set up extra security trivia questions (outside of Trail!)

Step 2: Start the 2FA Setup in Trail

In the Security Centre, click Enable 2FA

In Trail, click ‘Enable 2FA’ and you’ll be presented with a window with a large QR Code.

Step 3: Link Trail to Your Authenticator App

If You’re Using Google Authenticator

  1. Open the Google Authenticator app on your phone

  2. Tap the “+” icon (bottom right)

  3. Select Scan a barcode

  4. Allow camera access if prompted

  5. Point your camera at the QR code in Trail

✅ Once scanned, the QR code will disappear

✅ You’ll see:

  • Your Trail email address

  • A 6-digit code that refreshes every 30 seconds

If You’re Using Microsoft Authenticator

  1. Open the Microsoft Authenticator app

  2. Tap the “+” icon (top right)

  3. Select Work or school account

  4. Allow camera access if prompted

  5. Scan the QR code in Trail
    ​

✅ Once scanned:

  • The QR code disappears

  • Your Trail email and a 6-digit code will appear
    ​

Step 4: Confirm 2FA in Trail

  1. Go back to Trail

  2. Enter the current 6-digit code shown in your Authenticator app

  3. Click Confirm
    ​

🎉 That’s it! 2FA is now enabled on your Trail account.

What Happens Next?

From now on:

  • Each time you log in, Trail will ask for:
    ​

    • Your password

    • A 6-digit code from your Authenticator app

The code refreshes every 30 seconds, so always enter the latest one

Android Users:

Apple iPhone Users:

Helpful Tips💡

  • Keep your phone secure and backed up

  • Don’t uninstall your Authenticator app without disabling 2FA first

  • If you get a new phone, you’ll need to re-set up 2FA
    ​

Use only one authenticator app per account

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