Use this article to see where your Stage 2 and Stage 3 disclosures appear during an Insurance Advice Opportunity in Trail, and what to check and confirm at each point before they reach your client.
Before you start: your disclosure templates need to be set up first. See Setting Up Your Disclosures if you haven't done that yet.
What disclosure content sits in my Insurance Settings?
Two pieces of your disclosure content live in your Insurance Settings. You'll need Business Admin privileges to edit them.
The default Declaration is an editable statement you can adjust to fit your business. It's shown to your clients at the end of their Insurance Fact Find.
The Statement of Advice template includes an Important Disclosures page, which your disclosure statements populate.
Where does the Stage 2 (Nature & Scope) disclosure happen?
The Stage 2 disclosure is managed in the Advice section of an Insurance Advice Opportunity.
Your Stage 2 disclosures are presented to your client during their fact find. If your client isn't completing the fact find through the client portal, they're also included in the Nature and Scope of Advice documents, so the client still receives them.
Once you have confirmed the Nature and Scope of the opportunity, you can download the Nature and Scope of Advice PDF. This PDF outlines your identifying information, the Nature and Scope of Advice for this opportunity, and the Important Disclosures that are required to be shared. The Important Disclosures can only be edited from your Disclosure Settings, so they read the same for every opportunity.
Where do my Stage 3 disclosures appear?
Your Stage 3 disclosures are built into the Statement of Advice. Once your client's Fact Find and Needs Analysis are complete and you've chosen how the recommended cover is produced (see Recommending Insurance Cover Amounts), generate your Statement of Advice as usual. The statements you set up in your Disclosure Settings populate its Important Disclosures section.
What do I need to edit in my disclosures for each opportunity?
When viewing your Statement of Advice, run through the document and double-check the information presented. This is where you edit your Stage 3 disclosure statements to be specific to the opportunity: update details such as the insurance provider and your commission details.
Once you have confirmed the Statement of Advice, download the PDF or email it to your client for their confirmation.
Questions about insurance disclosures in Trail?
Get in touch at support@gettrail.com, or use the chat button in the bottom right of the screen.