TRAIL MASTERCLASS 3 - webinar recording
Join Angel in the run-through of the 5 following key points:
Documents Management
Easily request, organize, categorize and attach client's documents ready for an application.
Email your Application direct to Lender
Send completed applications directly to the target lender within Trail!
Recommendations
Give client recommendations on how best to structure their loan and any additional mortgage statement of advice.
Winning Opportunities & Reports
How to win your mortgage advice opportunity to keep your records clean and generate reports!
Servicing Automations & Products Page
Be prepared for servicing your clients by using Trail's products, profiles and automation features.
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Top Questions + Answers
Q. How do we add & remove Trail defaults in Requested Documents page?
A. To add a Requested Document, that is not a default captured - simply click "Add Request" and choose what document you'd like added:
To remove a Requested Document that pulled in by default, click into that particular Document Type, then click the rubbish bin on the bottom left corner:
Q: Is there a fast way to archive the old docs if they send through new docs, e.g. they send bank statements which are now out of date?
A: When you "Win" an opportunity, this should also archive away most of the active documents you have on the client, apart from their passports.
In the Documents page, there is currently no option to multi-select to edit documents all at once, though this could be helpful new feature request to consider for the future!
Q: What about some lenders restrictions on their server and some not accepting zip files?
A: Currently the downloads available on Trail should match to what the lender requires. This is subject to change though, and we aim to keep Trail updated to match.
e.g. currently ASB application + calculator are sent to ASB without being zipped together.
Q: In the Mortgage Recommendation page, can it calculate the commission due to be received relating to that loan also?
A: There are estimated commission calculations as per the Loan's Value, however this is currently reserved for the Mortgage Advice pipeline as you're tracking the opportunity progress. And it is a rough estimate, not the actual!
Q: Can you adjust the Mortgage Recommendation page template to include standard information we want to sent, eg education about the loan types?
A: Not in the Mortgage Recommendation page that generates the PDF as mentioned in this webinar.
The best way to manage this could be to save a collated Word/ or Google Doc with your standard information and educational content. Then it's just a quick -select, copy, and paste- right into Trail's Mortgage Recommendation page under the Reasoning text box!
Q: For mortgage servicing is there a mortgage recommendation template also?
A: There is no separate template for Mortgage Recommendation as part of servicing. You can however, just create a New Mortgage Advice Opportunity and use the Mortgage Recommendation page to create a recommendation.
Q: Is there any comparison of lenders in the PDF format for the Mortgage Recommendation page?
A: There is no comparison of lenders in the PDF format for the Mortgage Recommendation page - generally this page is to use for a finalized and agreed upon structure moving forward.
Q: What to do if the loan structure or amounts changed when they finally did the loan structure confirmation
A: You can incrementally save copies of 'work-in-progress' Mortgage Recommendation PDFs if the first / second propositions are not accepted and you go through some tweaks with the client!
If your email integration & syncing is active, then the emails back and forth with your client (that includes the recommendation PDF attachments) should also capture the varied copies of the Mortgage Recommendation as it goes through adjustments. As long as the final one is signed/ accepted 🙂 And you will have a record of each step with the client.
Q: Will there be an opportunity to include clawbacks to client files in Trail?
A: Yes, you can add these as a pinned Note direct to the client's Profile:
OR you can add as a note for a particular Mortgage Product:
Q: "Lost" is misleading if you do multibank applications and you go with one bank and 2 other banks declined or don't give you the terms you want.
A: You can actually mark an opportunity as "Archived" rather than "Lost" if you are just closing out the other multiple bank applications.
Q: Can you have notifications for 2 conditions eg managed and prospective?
A: Yes, you can multiselect for the Management Status condition:
Q: If I assign the Fixed Rate Mortgage to a different product manager, do they then get the reminder?
A: Yes, as long as that product manager (e.g. Totoro) has their Notifications turned on for Mortgage Events - FRR via Automations.
And so in their Automations, have at least themselves (e.g. Totoro (YOU)) selected as the client belongs to:
This is because the automations look at the Product Manager as to who the "client belongs to":
