Your Provider Research is the backbone of your recommendation 👍 Trail has eliminated a lot of the repetitive aspects of this so you can focus on why your chosen provider is best suited for your client!

Provider Research must be completed in the third stage of KiwiSaver advice. It is the process of analysing and evaluating why a certain provider is best suited for your client and their situation. Trail supports this by allowing you to have saved default reasoning for why a certain provider is a good choice across any application where they are recommended. In addition, Trail allows you to input personalised reasoning for both the provider as well as the specific recommended fund that applies to only that opportunity. All of this will feed back into the Statement of Advice - your ultimate presentation of advice to your client 🎉

The Provider Research section appears under the Recommendation section for your client. It is best practice to recommend a fund first. After you have recommended a fund, you'll see it appear in the Provider Research section here:

In this example, you can see that the default provider research section is blank. We'll get into how to set this up next 😄

In order to set up the Default Provider Research for each provider, you'll need access to the Organisation Settings. This lets you access your organisation's KiwiSaver Settings here:

At the bottom of this page you can enter custom default reasoning for each provider, seen here:

Using the text box, you can create your own custom reasoning to be used as a default. This saves you the time needed for writing this in for each application.

As an example, you could write in something like this:

Now when you recommend a fund that you've filled out the default reasoning for, it will appear here:

These next two sections will be very specific for your client and their situation. Here is where you can detail the specific reasons why a certain provider and fund will be best for their unique needs.

As an example, you may recommend a certain provider because they take into consideration the same ethical concerns your client shares. Therefore in the Personalised Reasoning for the Provider, you could describe how your client and the provider share the same like-mindedness when it comes to a particular touch point.

Similarly, you'll do the same under the Fund Research's Personalized Reasoning, though this will be tailored toward the specific fund offered under the provider. If your client has a high risk appetite or is planning to invest for many years, then this is the best place to add in details about an aggressive/growth fund and how this will best suit your client's needs.

Finished your Research? Let's take a look at Setting up your KiwiSaver Statement of Advice Templates 🎉