You want to make sure the client information is up to date and relevant to their current situation. So - what do you do in Trail when one of your clients' insurance policies becomes out of force? How do you reflect this in Trail?

This article will explain some key things to do to best represent your client's situation! 👍

Please read this article for when the case is only ONE cover item coming out of force, while the entire Policy still remains in force.

We do recommend you change a policy's Enforced Status when it becomes out of force.

When you do this, you can choose the option that best represents the situation:

💡 Note: "In Force" is the only status to say the policy is active and ongoing (and will be picked up as an Existing Policy when giving new insurance advice) whereas all the other options are to reflect the policy is no longer active.

Once you've changed this, the policy will have this status showing as it sits in the Products box:

You can also opt to update the Policy's Management Status; which directly affects your Trail Servicing Automations and also may reflect that you're no longer managing this policy for your client (needing to bring it up for reviews).

The best option to represent this, would be "Excluded":

You also have the option of archiving a policy in a client's profile.

This simply means you're putting this inactive policy into the client's Profile Timeline as a historic record; it is not the same as deleting it from the software (next point).

There may be several reasons you would do this; mainly to remove the Policy from the active "Products" box of the profile, and park it into the Timeline. You can always then refer to its details or re-open the Policy.

To do this:

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When there is a duplicate policy or an accidentally created policy, you may want to fully DELETE a policy from the software. This would be a permanent deletion and we cannot guarantee retrieval of the policy again.

To do this, you can