FAQ
Frequently asked questions
17 articles
How to duplicate a flow ?Duplicating a flow allows you to create a copy within your organization to modify or reuse its structure.
What is a paused template ?
My number is not registered after the onboarding process, what should I do?
How to know if my customers have WhatsApp ?
If my client sends "STOP," are they automatically opted out?
How to Manage UTM Parameters in WAX?
Is it possible to install the WhatsApp Business API on my phone to respond to my customers?
The name of my brand doesn’t appear when I send campaigns or flows. What should I do?
My campaign is not sending in the correct order, what should I do?
My test is not sending, what should I do?
My image/video is not loading, what should I do? - What are the accepted format per media
What is the "Mixed Categories" Alert and What to Do?Mixed Categories Templates
How to Edit a Template?My template is submitted; I can’t edit it anymore.
How to duplicate a flow from one organisation to another ?Duplicate your flow from organisation A to organisation B
Delete a scheduled campaign
Can I use my SMS opt-in on WhatsApp
What attribution should I choose to analyze the performance of my automations and campaigns?