Viewing and Managing Your Reward History

Rewards History is designed to help you save time, improve transparency, and simplify your program administration.

Use it to take quick action on any reward you've already sent, from resending unclaimed rewards, or updating undeliverable emails. You can filter, sort, and customize the view to focus on the rewards that need your attention.

Common Tasks you can complete in Reward History

Reward History can be used to find a variety of information but these are some examples of the most commons uses for helping manage rewards you have sent.

✅ Resending Unclaimed Rewards

If a recipient hasn’t claimed their reward, you can quickly find and resend it—even across multiple orders.

Go to Reward History.
Make sure the Status and Action columns are visible.
Tip: Click View to manage which columns are shown.
Set a filter on Status to Sent or Created.
1. Unclaimed works as well.
Use the checkboxes to select the rewards you want to resend.
Optional: Change “Rows per Page” to 20 to view more at once.
Click Resend at the bottom of the page.

💡Avoid resending multiple times to the same contact—this can increase the risk of your rewards being marked as spam.

✏️ Updating Undeliverable Emails

If a reward failed to deliver (e.g., due to a typo in the email), you can update the recipient address directly from Reward History.

Go to Reward History.
Ensure the Status, Delivery Method, and Action columns are visible.
Set a filter on Status to Undeliverable.
Set Order State to Active to exclude already-claimed rewards.
Click Update next to any reward you need to fix.
Enter the correct email address and save.

After you update an email, the reward will be re-sent. You’ll see undeliverable entries shrink as they get resolved.

⚙️ Customizing Your View

Use filters to narrow by status, delivery method, order name, and more.
Add or remove columns using the View button.
Drag columns to rearrange them.
Use arrows in the header to sort.
Save and reset to default view at your convenience

For best visibility, keep your column count manageable (we recommend 6–10).

Reward Status Definitions

Status	Definition
Claimed	The recipient has opened the reward and successfully selected their gift.
Sent / Created	Sent: The reward has been emailed to the recipient. Created: The reward Link has been generated and is ready to be shared or used.
Scheduled	The reward is set to be sent or created at a future date and time. You can still cancel it before it goes out.
Cancelled By You	The reward was cancelled by you or someone on your team before it was claimed.
Cancelled by Giftbit Support	Giftbit’s support team cancelled the reward on your behalf. This usually happens after a support request or an account-related issue.
Unclaimed	The reward was sent or created but has not been claimed. If a claim-by date was set and has passed, the reward is now expired.
Undeliverable	We attempted to send the reward email, but it couldn’t be delivered. The email address may be invalid or permanently blocked.
Soft Bounce (Temporary Undeliverable)	The email couldn’t be delivered due to a temporary issue — like the recipient’s inbox being full or a server timeout. We’ll try again automatically for a short period.
Unsubscribed	The recipient has unsubscribed from Giftbit emails. They won’t be able to receive rewards from any Giftbit sender unless they resubscribe.
Marked as Spam	The recipient’s email provider marked the reward email as spam. This can often be reversed by the recipient checking their spam folder and marking it as “not spam.”

Reward History Table Definitions

Column Title	Definition
Delivery Method	How a reward was delivered. If using email, the contact email will appear here. If a link, the code for the reward will appear here.
Status	Current status of a reward that has been sent.
Value	Value of the reward sent
Currency	What currency that was reward is in
Order Date	Date the reward was sent
Giftbit Order ID	Giftbit's ID for the order it was a part of
Order State	Current State of the Order
Order Source	How the order was created
Order Expiry	If Promotional, the claim by date of the reward.
Date Claimed	Date the recipient claimed the reward
Last Opened	The last time the recipient looked at the reward
Region	What region the reward was sent to
Brand Options	What options were offered to the recipient. Full Catalog will only show as "Full catalog"
Email Subject	If sent by email, the email subject line that used
Brand Selected	What brand the recipient picked
External ID	ID tied to API orders.
Action	The ability to resend rewards, or cancel rewards (if promotional)