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Using Giftbit
Learn how to make the most of your Giftbit account.
Design your rewards programLearn the basic things you need to consider to create a rewards program that works for you and your recipients
How to Get Started with GiftbitSend your first reward with these instructions
Uploading and Adding Contacts to GiftbitAdding contacts to a CSV, TSV, or XLSX file and how to upload that file to Giftbit
Creating a TemplateHow to create a template inside of Giftbit
Placing an Order in GiftbitHow to place an order and send your recipients their rewards through both email and gift links
Sending a Test RewardHow to test and preview your template and reward experience.
ReportingUnderstanding Giftbit Reports
Using Team AccountsHow to invite other users to your Team Account, run reports on team members, and transfer funds between accounts
Undeliverable Rewards, Incorrect Email and ResendingHow to handle undeliverable rewards, rewards to the wrong email and resending of a reward.
Unsubscribed Recipient StatusWhat to do if a recipient is listed as unsubscribed in your contact list
Managing Email PreferencesHow to manage Giftbit system emails you receive
Setting up Low Funds NotificationHow to set up and receive an email when you are running low on funds in Giftbit!
How to Enable 2FA (2 Factor Authentication) on GiftbitAdd an extra layer of security to your Giftbit Account using 2FA
Glossary of TermsCommon terms you will find inside of Giftbit and what they mean
Transaction ReportTrack and analyze your account transactions
Operations ReportA detailed breakdown of the Operations Report
Adding your Company logo to TemplatesHow to add your company logo to the template and how to troubleshoot potential issues.
Personalize your GreetingHow to personalize the greeting inside of the template
What is Draft Status for TemplatesWhy your template may have ended up in draft status
Templates: Customized vs Full CatalogTwo different template options, which is best to use and when?
Promotional RewardsWhat makes promotional rewards different from rewards without claim-by date
What are Giftbit Links?How to order Giftbit links and use them as an alternative to email based rewards
Where Can I Find Recipient Status?How to find the status of sent rewards by contact name, reporting or inside of the order itself
Global Rewards: Available RegionsSending to international recipients outside of Canada and the USA
Global Rewards: Setting a Default CurrencyInstructions on how to set the default currency to fund all your global orders!
Draft Status for OrdersWhat happens to an order that you do not finish
Offering the Choice of CharityHow senders can offer an alternative to retailer gift cards by providing CharityChoice as a selectable option
Visa Incentive Card and In-App redemptionInfo regarding the Visa Incentive card and using for in-app redemption
Error: 401 - Unauthorized BrowserWhat to do when you run into the "Unauthorized Browser" error
Error: 403 - Unauthorized RegionWhat to do regarding Unauthorized Region error
Error: 422 - Brand SpecificError 422 - The campaign order could not be completed due to an error
Error: 422 - GeneralError 422 - The campaign order draft value provided is invalid
Error: 503 - Service UnavailableWhat to do about Service Unavailable error