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Using Giftbit
Learn how to make the most of your Giftbit account.
How to Get Started with GiftbitSend your first reward with these instructions
Placing an Order in GiftbitHow to place an order and send your recipients their rewards through both email and gift links
Uploading and Adding Contacts to GiftbitAdding contacts to a CSV, TSV, or XLSX file and how to upload that file to Giftbit
Creating a TemplateHow to create a template inside of Giftbit
Sending a Test RewardHow to send a test reward to preview what your email will look like
How to use ReportingHow to run reports in Giftbit and what each report is best used for
Using Team AccountsHow to invite other users to your Team Account, run reports on team members, and transfer funds between accounts
Adjusting an Undeliverable RewardHow to correct and edit an undeliverable reward
Resending Rewards to RecipientsHow to resend rewards to recipients when they may not have received it or need another email as they lost the info
Unsubscribed Recipient StatusWhat to do if a recipient is listed as unsubscribed in your contact list
Managing Email PreferencesHow to manage Giftbit system emails you receive
Setting up Low Funds NotificationHow to set up and receive an email when you are running low on funds in Giftbit!
How to Enable 2FA (2 Factor Authentication) on GiftbitAdd an extra layer of security to your Giftbit Account using 2FA
Glossary of TermsCommon terms you will find inside of Giftbit and what they mean
Adding your Company logo to TemplatesHow to add your company logo to the template and how to troubleshoot potential issues.
Personalize your GreetingHow to personalize the greeting inside of the template
What is Draft Status for TemplatesWhy your template may have ended up in draft status
Templates: Customized vs Full CatalogTwo different template options, which is best to use and when?
What are Giftbit Links?How to order Giftbit links and use them as an alternative to email based rewards
Where Can I Find Recipient Status?How to find the status of sent rewards by contact name or inside of the order itself
Draft Status for OrdersWhat happens to an order that you do not finish
Offering the Choice of CharityHow senders can offer an alternative to retailer gift cards by providing CharityChoice as a selectable option
Visa Incentive Card and In-App redemptionInfo regarding the Visa Incentive card and using for in-app redemption
Error: 401 - Unauthorized BrowserWhat to do when you run into the "Unauthorized Browser" error
Error: 403 - Unauthorized RegionWhat to do regarding Unauthorized Region error
Error: 422 - Brand SpecificError 422 - The campaign order could not be completed due to an error
Error: 422 - GeneralError 422 - The campaign order draft value provided is invalid
Error: 503 - Service UnavailableWhat to do about Service Unavailable error