When making a purchase, why is my selected gift card number, code, or pin saying not valid?

Please make sure you are entering the code correctly and following the redemption instructions provided on your reward certificate. If you encounter an error while making a purchase or checking the balance of your gift card, please contact the retailer's customer service before submitting a request. This is because we have limited visibility and the retailer will be better equipped to provide you with the necessary support to resolve the issue and determine why your gift card is not valid.