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Making and answering calls with Ringover

How to make, answer and tag calls in Ringover so they land on the right record in Giig

Written by Luke Pitkin

Pick up the phone, Giig takes the notes. Here's how to make sure every call lands where it should.

Hey! Luke here, founder of Giig 👋

Once Ringover's connected, you don't need to do anything clever. You make and take your calls in Ringover like you normally would, and Giig matches each one to the candidate or contact with that phone number, then drops the outcome, the recording and an AI summary on their record. There are a couple of habits that make it work every time though, so here's what we'll cover:

  • Calling straight from Giig with the Ringover Chrome extension

  • Calling from the Ringover app

  • Answering a call

  • Tagging the call

  • Leaving a voicemail

Haven't connected Ringover yet? Start with Connecting Ringover, then come back here.

Calling straight from Giig with the Ringover Chrome extension

This is the quickest way. Once the extension's set up, phone numbers in Giig get a little Ringover button, and one click rings them.

  1. Install the Ringover extension from the Chrome Web Store and log in with your Ringover account

  2. In Giig, go to your Candidate Database

  3. Click the Ringover button next to the phone number you want to call

💡 Pro tip: the extension only spots numbers that start with a country code. So save numbers in Giig as +44 7700 900123 rather than 07700 900123, otherwise the button won't appear.

Calling from the Ringover app

Prefer the Ringover app? That works just as well.

  1. Open the candidate or contact in Giig and grab their phone number

  2. Open Ringover (the web app at app.ringover.com or the desktop app)

  3. Type or paste the number into the dialler and hit the round call button

Either way, when you hang up the call appears in the Notes tab of that candidate or contact in Giig, usually within a minute.

Answering a call

When a candidate or client rings your Ringover number, just answer it as normal. As long as their number is on their record in Giig, the call lands on it exactly the same way as one you made.

Whether you're ringing out or picking up, Giig can only log calls with people who are already in your database. If the number isn't on a candidate or contact, the call is ignored, because there's nowhere for it to go. Got a new number for someone? Add it to their record before you next speak.

Tagging the call

This is the bit that makes your notes actually useful. Tag the call in Ringover and Giig files the note under the matching type, so a Candidate Spec call shows up as a Candidate Spec note.

  1. While you're on the call, click Tags in the Ringover call panel

  2. Pick the tag that matches the call, e.g. Follow Up, Qualification or Candidate Spec

Forgot to tag it? No stress. Add the tag afterwards from the call in Ringover's Call logs and the note in Giig updates too. There's more on how tags work in Tagging your Ringover calls.

Leaving a voicemail

If they don't pick up and you leave a message, the call still comes into Giig with the outcome Voicemail. Handy when you can't remember if you actually said you'd ring back Thursday.

If you hang up without leaving anything, it's logged as No Answer with Call Missed. No note created., so you still know you tried.

📹 Watch a Full Giig Walkthrough

Need a hand?

Look, software's only useful if it actually helps you place people faster, that's the whole point of Giig. If something's not clicking, or you think a feature's missing that would make your life easier, tell me. I'm not a faceless support team, I'm the guy who built this thing. Email me: support@giighire.com

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