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Adding or removing team members from Ringover

Map a new starter's Ringover ID in Giig, or tidy up when someone leaves, so every call is logged against the right person

Written by Luke Pitkin

New starter? Someone moving on? Two minutes in settings and their calls are sorted.

Hey! Luke here, founder of Giig 👋

Giig knows whose call is whose because each person in your team is matched to their Ringover ID. Set it up once and you're done, but when your team changes, the matching needs a quick update too. Otherwise the new person's calls go nowhere, and that's a lot of lovely notes lost. Here's how to keep it tidy:

  • Adding a new team member

  • Removing someone who's left

Adding a new team member

Before you start, make sure they're set up in both places: added as a user in Ringover, and added to your team in Giig. Not added them to Giig yet? Do that first with Adding seats and inviting your team, then come back here.

  1. In Ringover, go to Settings, then Users

  2. Under the new person's name you'll see an ID, something like APIID24322608. Copy just the number part (24322608). Whatever letters are in front, it's only ever the numbers you need

  3. In Giig, click the settings cog, top right, and go to Integrations

  4. Click the button under Ringover to open Connect Your Ringover Account

  5. Paste the number next to their name in the Ringover ID column

  6. Click Save Ringover IDs

From now on, their calls land in Giig with their name and face on them.

💡 Pro tip: don't see the new person in the list? They're not in your Giig team yet. Follow Adding seats and inviting your team to add them, then come back.

Removing someone who's left

  1. In Giig, go to the settings cog, then Integrations, and open Ringover

  2. Delete the number next to their name and click Save Ringover IDs

  3. Remove them as a user in Ringover, and from your team in Giig (here's how: Removing users and managing permissions)

Don't worry, every call they've already made stays on your candidates' and contacts' records, recordings and summaries included.

⚠️ Don't click Deactivate at the bottom of that popup. That switches Ringover off for your whole team, not just one person.

📹 Watch a Full Giig Walkthrough

Need a hand?

Look, software's only useful if it actually helps you place people faster, that's the whole point of Giig. If something's not clicking, or you think a feature's missing that would make your life easier, tell me. I'm not a faceless support team, I'm the guy who built this thing. Email me: support@giighire.com

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