General Overview
Is there an Android app?
Is there an Android app?
No, the app is currently only available for iPhone and iPad. We have no plans to develop an Android application at this stage.
What features does the app offer?
What features does the app offer?
It allows managing and updating quality assurance checklists, accessing job details and documents, managing orders and changes, capturing and uploading job images, handling to-do tasks, and updating construction schedules.
Is the app available offline?
Is the app available offline?
Yes, with updates synchronized once you're back online.
Can I customize the app to my needs?
Can I customize the app to my needs?
Quality Assurance checklist templates are customizable for each office via the “Mobile App Checklists” in the Setup menu of G.J. Software.
Usage and Access
How do I log in?
How do I log in?
Use your G.J. Gardner Google Account for login.
Can I use the app on multiple devices?
Can I use the app on multiple devices?
Yes, it's compatible with both iPhone and iPad, supporting simultaneous logins on multiple devices.
Updates and Support
How do I update the app?
How do I update the app?
Updates prompt automatically; you can reinstall for the latest version.
How do I contact support?
How do I contact support?
Contact your local support team for assistance.
Is there a cost to use the app?
Is there a cost to use the app?
No, it's included in the G.J. Software monthly access fee.
Security and Privacy
How is my data protected?
How is my data protected?
Data protection is ensured through rigorous security protocols, including encryption and secure login processes.
Can I control access to my job information?
Can I control access to my job information?
Yes, access is regulated through user roles and permissions in G.J. Software.
Compatibility and Requirements
What devices and OS are supported?
What devices and OS are supported?
The app requires an iPhone or iPad running iOS 14.0 or later.
Is the app tablet-compatible?
Is the app tablet-compatible?
Yes, it is compatible with iPads.
Troubleshooting
What should I do if the app crashes?
What should I do if the app crashes?
Restart the app and check for updates. If issues persist, contact support.
How do I troubleshoot connectivity issues?
How do I troubleshoot connectivity issues?
Ensure your device has a stable internet connection. Restart the app or your device if problems continue.
Account Management
How do I reset my password?
How do I reset my password?
Follow Google's password reset process.
Can I change my username?
Can I change my username?
Change your email in G.J. Software to alter your username.
Forgot login credentials?
Forgot login credentials?
Use Google’s recovery process or contact support for assistance.
Development and Feedback
How often are updates released?
How often are updates released?
Updates are typically quarterly, with hotfixes as needed.
Can I suggest new features?
Can I suggest new features?
Yes, through the feature suggestion form.
What's the development roadmap?
What's the development roadmap?
Our enhancement policy outlines our roadmap and update strategy.
Data Management
How do I backup my data?
How do I backup my data?
Data automatically saves to G.J. Software and Google Drive for job documents.
Can I export my job information?
Can I export my job information?
Yes, from G.J. Software and the Mobile App Checklists tab.
What happens to my data if I uninstall the app?
What happens to my data if I uninstall the app?
Data remains stored in G.J. Software and Google Drive, unaffected by app uninstallation.